LeafLogix, Support Specialist

Dutchie

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/23/2021
  • Website: dutchie.com
  • Company Address:

About Dutchie

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We’ve raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Job Description

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role 

Leaflogix is hiring a Support Specialist where you will provide real-time support via chat, email, and phone. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, and creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important. 

What You’ll Do...

  • Lead the onboarding of new customers to the LeafLogix platform.
  • Receive customers from sales, and work with the customer all the way through their first day of go-live.
  • Collaborate with the team for new issues, market changes, regulations etc
  • Troubleshoot complex problems using root cause analysis.
  • Communicate problems and possible solutions verbally and in writing as needed.
  • Identify, organize, and resolve project issues and actively manage risk.
  • Identify hardware and software solutions during implementations
  • Ensure smooth handoff from implementation to Support or Customer Success
  • Communicate project status/issues/risks to project managers and other project stakeholders when necessary.
  • Deliver product training and/or pre-record training for future or group consumption.
  • Provide feedback to development on product features or functionality based on customer interactions 

What You Bring...

  • 1+ years experience in technical customer support roles.
  • Ability to methodically problem solve and come up with creative solutions
  • Ability to work flexible hours
  • Very strong written and verbal communication skills as well as strong organizational skills
  • Strong technical acumen with an understanding of web-based software systems
  • Commitment to providing an exceptional customer experience with patience and adaptability. 
  • Deep understanding of diverse operating systems and data communications, hardware, and network configurations.
  • Cannabis industry experience a plus(METRC/BioTrack preferred)

 

You’ll Get…

  • Competitive Salary
  • Equity 
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.