Sr. Manager, Partnership Operations

Oportun

San Carlos, CA, US / Frisco, TX, US
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 04/23/2021
  • Website: oportun.com
  • Company Address: 1600 Seaport blvd, Redwood City, CA, 94063

About Oportun

At Oportun, we want to see you succeed. From personal loans to financial resources, we have the tools to help get you through life's ups and downs.

Our mission-based, technology-powered approach is designed to be inclusive, affordable, and empowering. By lending money to hardworking, low-to-moderate-income individuals, we help our customers move forward in their lives, demonstrate their creditworthiness, and help establish the credit history they need to access new opportunities.

Job Description

Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

 

We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.

 

Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

 

The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

 

ABOUT PARTNERSHIPS @ OPORTUN

 

Oportun is building-out the core team our new Lending-as-a-Service program. We are bringing a novel and fresh approach to reaching our core customers by partnering with companies who share our values, serve the same market and whose existing products complement ours. We have experienced early success and are looking for team members who are willing to get their hands dirty, thrive in an environment of uncertainty and are passionate about making a difference.

Overview

The Senior Partnership Operations Manager is a key position within our new program. While we will strive to build replicable processes to achieve scale, you can also expect that no two days will be the same. For every three problems we solve, we will uncover a new one. As the program’s operations manager, you will be at the center of crafting those solutions. In addition, you will be interfacing with a wide array of internal stakeholders to include operations, engineering, training, retail, analytics, legal, marketing and compliance. Likewise, you will be working with the equivalent teams at each of Oportun’s partners to ensure we meet our shared objectives, address issues as they arise and be one of Oportun’s main points of contact for our partners. You will not be bored!

Responsibilities

  • Establish business rhythm and cadence, and lead meetings through deliverables, outcomes and actions. You own agenda development, will track follow-up actions and influence leaders to complete partnership roadmap objectives.
  • Be the point person on all issues intersecting internal stakeholders, partners and the effective execution of our partner-specific processes and procedures. You will not have all of the answers but you know where to find them.
  • Primary partnership lead on the development of partnership training and development curriculum and materials. You will work alongside Oportun’s training team to influence design, set objectives and oversee content to deliver a high-quality series of videos, static training decks and in-person webinars.
  • Collaborate with partner leadership and internal decisionmakers to develop innovative methods and solutions for driving partner success. You own operational optimization.
  • Facilitate and lead weekly and monthly partner success meetings with their and our retail leadership teams. You will synthesize the learnings from these meetings into actionable improvements and ensure we move from idea through completion.
  • Utilize learnings from partnership experiences to enhance and improve future partnership development.
  • Keeping all of the pieces together.

Qualifications

  • Bilingual (English/Spanish). Must be highly proficient in Spanish.
  • BA/BS degree in a related field or equivalent practical experience.
  • Prior experience in retail leadership as a district manager or equivalent highly desired as it provides a perspective on how our partners operate and view our program. Ideally 5+ years in consumer finance or branch banking.
  • Ability to listen to partners’ and stakeholders’ issues and synthesize those concerns into a solution that addresses their needs.
  • Must be comfortable making independent, real-time decisions. There will be times where you will not have an opportunity to get a second opinion before taking action.
  • Willingness to make decisions based on the imperfect information available with the understanding that there are times when it’s better to be fast than perfect.
  • Understands when being accurate is critical so taking more time to meet the objective is a small cost for lost time.
  • Proven experience in working across multi-functional teams to ensure complex, long-term projects are delivered on time.
  • Familiarity and comfortable with drafting and implementing processes and procedures to reduce errors, improve results and consistently deliver a high-quality product.
  • Flexibility to travel but infrequently.
  • Internal candidates must be in good standing.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.