Sr. Manager, Compliance Advisor (Lending as a Service Program)

Oportun

Frisco, TX, US / San Carlos, CA, US
  • Job Type: Full-Time
  • Function: Legal
  • Post Date: 04/23/2021
  • Website: oportun.com
  • Company Address: 1600 Seaport blvd, Redwood City, CA, 94063

About Oportun

At Oportun, we want to see you succeed. From personal loans to financial resources, we have the tools to help get you through life's ups and downs.

Our mission-based, technology-powered approach is designed to be inclusive, affordable, and empowering. By lending money to hardworking, low-to-moderate-income individuals, we help our customers move forward in their lives, demonstrate their creditworthiness, and help establish the credit history they need to access new opportunities.

Job Description

Based in Silicon Valley, Oportun (Nasdaq:OPRT) is dedicated to financial inclusion for the estimated 100 million people in the U.S. who are shut out of the financial mainstream because they don’t have a credit score or have been mis-scored by a traditional credit bureau. As a Community Development Financial Institution (CDFI), Oportun’s mission is to provide inclusive, affordable financial services that empower its customers to build a better future. 

 

Since our first loan in 2006, Oportun has made over 3.8 million loans totaling over $9 billion to customers across 12 states. Oportun’s customers have saved an estimated $1.7 billion in interest and fees compared to the alternatives typically available to them. Oportun has helped more than 860,000 people establish a credit history for the first time. 

 

Oportun was named one of Fast Company’s Most Innovative Companies in the World for 2020, a TIME Magazine 2018 Genius Company in recognition of its impact in helping to reinvent the future of lending. Oportun was recently named one of the Top Workplaces for 2019 and 2020 by the Bay Area News Group and recognized as the Best Consumer Lending Product by FinTech Breakthrough. Oportun previously made several fastest-growing lists, including Inc. 5000’s Fastest-Growing Private Companies in America and the San Francisco Business Times’ Fastest Growing Private Companies. 

 

Overview

SUMMARY

 

Sr. Compliance Manager – Lending as a Service Program

This position is responsible for providing advisory compliance support and developing and executing monitoring programs for partners that provide lending as a service to Oportun. The Senior Compliance Manager will serve as the primary point of contact in reviewing and advising on processes, procedures, training, and scripting requests submitted by the partner in relation to Oportun’s products and services. This also includes supporting internal functions that include marketing, telesales, credit risk, retail, training, third party oversight, quality assurance, document verification, and credit risk.  Reporting to the Compliance Advisory Director, the Senior Compliance Manager assures that business operations and partners originating loans on behalf of Oportun comply with company related policies, procedures and applicable State and Federal lending laws. 

 

Responsibilities

 

  • Partner with business client and third parties that provide lending as a service to Oportun (partner program) to develop and implement a Partner Originations Program, including all partner review and approval process.
  • Review and provide advisory support for customer-facing materials and communications for the partner program from marketing through originations.
  • Provide advisory support for new and existing regulatory training that may be required by Oportun. This includes ensuring that regulatory training is being administered in agreement with the partner program.
  • Provide advisory support in ensuring that adequate oversight over the partner program is implemented and adhered to.
  • Partner with the business in ensuring that compliance elements are incorporated in the implementation of a mystery shop program. This includes participating and reviewing results of the mystery shop program and/or other quality assurance programs.
  • Work with regulatory legal counsel to develop regulatory disclosures as needed.
  • Work with the business to develop and review necessary regulatory policies and procedures for the partner program, and related compliance management program elements.
  • Review and comment on policies and procedures to ensure that they are clearly written, comprehensive, provide effective controls, and address compliance with applicable regulations.
  • Serve as key compliance contact to answer compliance related questions and participate on project teams that includes internal marketing, applications, credit risk, and phone application support, document verification, retail units. This includes expansion or the onboarding of new partners that will provide lending as a service.
  • Develop and execute periodic comprehensive, risk-based compliance monitoring program covering key compliance risks of third-party originators.
  • Assist in reviewing complaint responses as needed as it relates to the partner program and originations.
  • Perform annual risk assessments to identify key areas of risk and need for control enhancements; address risk assessment findings to assure implementation of agreed remediation measures.
  • Perform special projects, reviews and other duties as assigned.

Qualifications

 

  • 7+ years combined regulatory compliance and/or Legal experience in the areas of marketing, originations, and servicing of consumer lending products in an OCC regulated environment
  • Bachelor's degree from an institution with accepted accreditation or equivalent experience.
  • In-depth knowledge of consumer credit laws and regulations related to marketing, sales, credit, originations, and servicing of consumer lending products.
  • Specific knowledge of key regulations including but not limited to Reg B, Reg Z, Reg E, the US PATRIOT Act, Gramm-leach Bliley Act and other privacy related laws, Reg P, TCPA, FDCPA, FCRA, and the Bank Secrecy Act.
  • Strong analytical skills and ability to exercise sound judgment in development of compliance solutions.
  • Excellent written and verbal communication/presentation skills, including the ability to persuade and influence a broad spectrum of constituents at all levels, including senior management.
  • Strong project management skills.
  • Prior partnership experience highly desired.
  • Ability to work independently and respond quickly to a changing environment.
  • CRCM or other Compliance Certifications a plus.
  • Spanish fluency (written and verbal) a plus.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.