Senior Director, Business Operations

Hinge Health

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 06/15/2021
  • Website:
  • Company Address: 465 California St, 14th floor, San Francisco, CA, 94104

About Hinge Health

Hinge Health is pioneering digital care programs for people with chronic musculoskeletal conditions such as back or joint pain.

Job Description

Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 
Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.
We are looking for a strong executive to join our leadership team. The Senior Director of  Business Operations will oversee our strategic operational functions as we expand globally, and will help drive the direction of our business. This key leadership role will provide strategic direction to our COO and founders that will help create new opportunities that accelerate our business forward. This leader will drive tremendous impact as we prepare to expand our business offerings, enter new global markets, and take the company public. 
The ideal candidate is a strong business operations leader, who is looking to challenge themselves by stepping into a complex, hypergrowth environment. You love the intellectual challenge of tackling complex, and novel problems. You are comfortable in a cross-functional leadership role, where you influence complex groups of executives and other stakeholders while defining a cohesive operations strategy aligned with high-level company goals 


      • BizOps & Strategy: Assemble & lead cross-functional teams to execute company-critical projects (e.g. new product introduction, post-acquisition integration, new-market entry). Collaborate closely with the COO & founders.
      • Ensure key strategic initiatives (e.g. launching a new product) are prioritized appropriately and stay on track
      • Scope and lead special projects in order to inform the strategic direction of the company (corporate development, competitive intelligence, and other)
      • Grow and manage the business operations team in a sustainable way while delivering on the above outcomes


    • Systems thinker: Highly analytical, able to break down a problem. Builds robust models & frameworks aimed at solving problems.
    • Change management: Able to influence stakeholders to effect process change. Thoughtful approach from planning to monitoring.
    • Program Management: Able to ensure Program Management initiatives are tackled successfully in a systematic and scalable way.
    • Special Projects: Able to ensure projects are delivered within target timelines in an environment with competing demands
    • Data Integrity: Able to assess and ensure quality of data needed for analysis
    • Analysis: Able to design, conduct, interpret and review quantitative and qualitative analyses (this includes the ability to work effectively with the data team and manage analyses of others) 
    • Team Management: Able to provide direction through results oriented team/personal OKRs
    • Stakeholder Management: Able to influence complex groups of executives and other stakeholders


      • Trust: We trust our teammates to always act in the team and company’s best interest. 
      • Hustle: We’re creative, we’re unrelenting, we find a way.
      • Effective communication: We’re prompt and concise. 
      • Learn-it-all (vs know-it-all): We’re always willing to learn. 
      • Frugal: We don’t waste money and especially not time.


      • Competitive compensation with meaningful stock options
      • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
      • FSA/HSA accounts
      • Family & fertility benefit through Maven Clinic
      • 401K match 
      • 3 months paid parental leave
      • Professional Development budget 
      • Monthly wellness benefit
      • Generous mental health stipend
      • Noise-cancelling headphones
      • Work from home policy
      • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.