Reimbursement Specialist

Guild Education

Remote
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 04/22/2021
  • Website: guildeducation.com
  • Company Address: 999 18th Street, Suite 2240, Denver, CO, 80202

About Guild Education

Guild is at the forefront of the Future of Work, partnering with Fortune 1000 companies and non-profit universities to offer education benefits to their employees, with a focus on frontline workers. We partner with America’s largest companies including Walmart, Disney, Discover, Taco Bell and Chipotle.

Job Description

This is a remote role, which can sit in any of the following 22 states: AZ, CO, CA, DC, FL, GA, ID, IL, KS, LA, MA, MD, MI, MN, NC, NE, NY, NJ, OR, PA, TN, TX, VA, WA, WI. Please only apply if you are able to live and work full-time in one of the states listed above.

Guild is hiring a Reimbursement Specialist to be a critical member of the Sponsorship & Reimbursement Team, supporting our students and employer partners with tools, guidance, and processing support to ensure our students receive their education reimbursements in a timely manner.  Your day-to-day responsibilities include ensuring accurate and on-time processing of requests, providing quality customer service which leads to high student and client satisfaction, as well as partnering with cross-functional colleagues to drive continuous improvements.  

In this role, you’ll grow and expand your expertise by taking on a cross-functional role that will expose you to the ins and outs of Guild, showing initiative by solving unique problems across our reimbursement operations services team, and participating in the development of new processes to improve key outcomes.

As a Reimbursement Specialist you will:

  • Review student reimbursement requests and sponsorship applications for completeness and accuracy, including entering comments and notes to document accounts and provide an audit trail
  • Directly engage with and supporting students who call in, chat, or submit a ticket to resolve their issues and connect them to the correct next steps
  • Coordinate with team managers and employer partners for escalations, questions, quality assurance
  • Connect with Enrollment, Student Services, Finance, and Enterprise Sales/Client Success teams to collaboratively solve problems and identify process improvements that will improve the overall student experience
  • Ask the questions that will help you help the team continuously improve our outcomes
  • Support special projects as they arise (e.g., employer scholarships) 

You are a strong fit for this role if you have:

  • Passion for higher education and our mission 
  • Exceptional attention to detail and organization
  • Excellent written and verbal communication skills
  • 1-2 years experience in a customer service or operations role
  • Empathy and understanding which you bring to our students, employers, and team mates
  • Self starter with demonstrated time management skills and ability to work independently, while managing multiple work-streams in a fast-paced, evolving work environment
  • Ability to successfully navigate in a dynamic, cross functional and changing environment 
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
  • A drive to work hard and a plan for how you can refresh and recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications.  Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $47,500-$53,125 as well as company stock options. 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for your future
  • 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
  • 8 days of fully-paid sick leave, so that you can take the time to heal and or recover 
  • Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • Well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • Education benefits and tuition assistance to help your future development and growth

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.