Integration Consultant

NuORDER

London, GB
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 04/22/2021
  • Website: nuorder.com
  • Company Address: 8455 Beverly Blvd Suite 600, West Hollywood, CA, 90048

About NuORDER

NuORDER is the leading wholesale eCommerce platform helping brands and retailers grow and win together.

Job Description

Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of NuORDER. Our customers are top brands and retailers, and we help them integrate their internal systems with our Wholesale eCommerce platform to fully automate their order and sales pipeline. Reporting into the Director of Services, the Integration Consultant is responsible for the scoping and delivering these engagements. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current tools with NuORDER. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment. 
 
Please note: This is a remote position open to any candidates living in the United Kingdom.

RESPONSIBILITIES:

    • Understand B2B ecommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
    • Collaborate with clients, sales, and account management teams to thoroughly understand and document customers’ business goals and develop and propose solution engagements that will exceed expectations
    • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets
    • Possess deep knowledge of project management best practices and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophistication
    • Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
    • Staff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") tools
    • Oversee and manage multiple customer engagements simultaneously

REQUIREMENTS/QUALIFICATIONS:

    • At least 5 years of experience delivering consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company
    • Experience supporting complex data driven business applications in a B2B environment with the ability to apply strategic thinking in the understanding of customer requirements
    • Highly comfortable speaking to technical integrations within the database and ERP landscape 
    • Understanding of consulting process; solution development, SOWs and contracts, staffing, project management, invoicing, and revenue generation
    • Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
    • Lead teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management, with the ability to quickly pivot when requirements and procedures change
    • Able to multitask and manage many projects simultaneously across different time zones
    • Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools
    • Bachelor's Degree or equivalent experience
ABOUT NuORDER:
NuORDER is the leading wholesale eCommerce platform. Brands &Retailers use NuORDER to deliver a seamless, more collaborative wholesale process, where buyers can browse products, plan assortments and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California; NuORDER connects more than 3,000 brands and 500,000 retailers globally, helping them grow and win together. For more information, visit www.nuorder.com
 
WHY NuORDER?
We’re creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER’s growth and success. Come join us so we can build together!
 
BENEFITS:
NuORDER offers a competitive salary and benefits package complete with health, dental, and vision insurance, a 401(k) plan, stock options, work from home reimbursement and generous/flexible PTO.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.