Customer Assistance Representative

Zola

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/22/2021
  • Website: zola.com
  • Company Address: 150 Broadway 19th Floor, New York, NY, 10038

About Zola

Zola
Reinventing the wedding planning and registry experience.

Job Description

Zola is looking for upbeat yet empathetic individuals to join our team as a Customer Assistance Representative. As an agent, you will help newly engaged and recently married couples navigate the intricacies of their wedding planning experience as well as provide support for their wedding guests, family and friends. This position is currently remote but might include flexibility to go into our NYC office in the future. 

POSITION HOURS 

This role is 40 hours each week with two shift selections. 

  • Includes 3 weeks of training where hours are 9:30am-6pm
  • Shifts are decided after training (either Sunday- Thursday or Tuesday- Saturday)
  • This position is a temporary to permanent 6 month role

 

RESPONSIBILITIES 

  • Manage all incoming phone calls, emails, voicemails and follow up contacts. 
  • Continuously brainstorm ways to improve our customers' experience. 
  • Work on projects that support company wide goals and initiatives.
  • Be an empathetic ear as couples navigate what is one of the most joyful and exciting, yet stressful experiences of their life!

QUALIFICATIONS 

  • The ideal candidate must have at least 6 months of experience in call center background, e-commerce, customer service, retail, hospitality, or a related industry. 
  • Must have strong, friendly, and upbeat verbal and written communication skills.
  • Ability to remain cool, calm, collected, and organized, even in times of high volume.
  • Ability to empathize is a must — wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.
  • Must be proficient with computers and able to learn new programs quickly. Mac experience preferred.
  • Knowledge of the wedding industry is a big plus — as the first point of contact for our customers and registrants, we want someone who is familiar with our couples' wants and needs!
  • Acute attention to detail is a must.
  • Ability to represent Zola and be the voice of the company while handling customers in a professional manner.
  • Bachelor's Degree preferred. 

Only serious and qualified candidates will be considered. If you think you'd make a great addition to the Zola Team, please reply with your cover letter and resume. 

ABOUT ZOLA

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples’ lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love. 

We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical.  We've raised over $140 million in financing, and we’re proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others. 

We are passionate about supporting all forms of love, and we’re proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued. 

Our headquarters are in NYC, but we also have a growing team in Charlottesville and Montreal. We’re hiring in all three offices. Come work with us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.