Customer Success Manager

EdCast

Mumbai, IN / Delhi, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/22/2021
  • Website: edcast.com
  • Company Address: 1901 Old Middlefield Way Suite 21, Mountain View, CA, 94043

About EdCast

EdCast is the AI-powered Knowledge Cloud solution for unified discovery, personalized learning, and knowledge management across the enterprise.

Job Description

EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning, and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software.

EdCast also offers a corporate learning marketplace for training content, industry certification and instructor services, creating abundant opportunities for workforce learning and upskilling within the organization ecosystems.

Website: - www.edcast.com

Job Title: Customer Success Manager

Year of experience: 8 to 12 years

Location: Mumbai/Delhi
Requirements

Must have:

    The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of EdCast.
    Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
    Be accountable to drive high usage of EdCast platform(s) within customers by driving the creation and execution of a thorough and action-oriented adoption plan.
    Leverage deep functional expertise to increase the customer’s usage of EdCast platform(s).
    Proactively identify new use cases and expansion opportunities in each account to drive value both for the customer and for EdCast.
    Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution delivery and adoption.
    Build/maintain rapid channel of communication to customer in case of online service-related issues and events.
    Prepare, Present and Demonstrate EdCast’s MKP product capabilities to customers and prospects in a manner that aligns with their requirements.

    Engages with product owners, business users and customers in analyzing functional and nonfunctional requirements to help support product and integrations related design decisions.
    Excellent written and verbal communication skills.

Good to have:

    Has understanding of SAML & OAuth based SSO; ideally, experience with Azure AD, Okta etc.
    Has strong working knowledge with SQL/ NoSQL databases such as MySQL, Postgres mongodb to write queries.
    Has experience of working with JIRA to create & track issues.
    Basic understanding about API and xAPI

You Are:

    A driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
    Results orientated, motivated by success.
    Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
    Collaborator - capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.

Requirements:

    8 to 10 years of experience in functional with eLearning companies.
    Proven ability to map the customer’s business process to product capability.
    Deep understanding of SaaS customer engagement.
    Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.
    Strong interpersonal skills that establish Trusted Advisor relationships with clients.
    Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
    Master’s degree with information Technology preferred.

Benefits

An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.

We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.