Engagement Manager

Dragos

Hanover, MD, US / Remote / United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/22/2021
  • Website: dragos.com
  • Company Address: 1745 Dorsey Road, Suite S, Hanover, Maryland 21076, US

About Dragos

Provides complete ICS (Industrial Control System) threat detection and response technology designed to protect critical systems and infrastructure.

Job Description

Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
 
The Engagement Manager is responsible for supporting the Field Operations team during deployment engagements to ensure customer success. The Engagement Manager defines schedules, assigns resources, and keeps stakeholders informed of project progress. Engagement Managers serve as an important role in establishing our customers’ success.  
 
This role puts you front and center as a key part of the team that owns customer deployments. Be part of a team that’s hands-on and onsite at power plants, substations, manufacturing floors, and refineries (just to name a few), while performing installations and assisting our customers in monitoring and safeguarding their infrastructure.

Responsibilities

        Drive success by managing and coordinating customer engagements from kickoff through deployment completion
        Work in close collaboration with sales to understand customers’ needs and their success criteria
        Support the field teams by identifying and navigating potential obstacles and risks
        Lead resourcing and deliver documentation, data summaries, and weekly status reports
        Iteratively improve deliverables and engagements through constant refinement of processes

Requirements

        3 years of project management experience, preferably in information security or similar field
        Ability to handle multiple projects and deliverables across an array of offerings and customers
        Effective time management and prioritization skills
        Ability to communicate effectively with customers and internal teams
        Ability to quickly solve problems
        Must be able to pass background checks

Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salaries, equity, and a comprehensive benefits package including medical, dental, vision, disability, 401K and life insurance.
 
Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.