Senior Product Manager

Replicant

Remote / United States of America / Canada
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 04/22/2021
  • Website: replicant.ai
  • Company Address: 582 Market St, #905, San Francisco, CA, 94104

About Replicant

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center.

Job Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
 
Replicant is building the world's first autonomous contact center that works out-of-the-box to solve customer problems over the phone using voice AI. You can think of Replicant Voice as a self-service, Thinking Machine™. Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Now, enterprise customers can eliminate hold times, manage unpredictable call volumes, and give agents time back to resolve high empathy cases with a new, human + AI operating model.
 
If you’re excited by AI and human-to-machine communications and want to make an impact with great technologists and strong go-to-market leaders, then look no further. In the last year we've grown our team by 3x, increased revenue by 100x, and was named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
 
We’re looking for experienced Product talent focused on driving differentiation and scale in our core enterprise AI platform. You will own the vision, roadmap and strategy for several core product areas, while driving alignment across Sales, Marketing, and Customer Success on new product launches and customer needs. Your work will play a critical role in establishing Replicant as a market leader in enterprise conversational AI for customer service.

What You'll Do

    • Design, launch, and measure performance of features that allow enterprises to craft great conversations and evaluate their efficacy
    • Create a unified framework to run A/B tests of conversational design and algorithm parameters to optimize our Thinking Machines
    • Craft and communicate product strategy and OKRs across key product areas 
    • Regularly meet with with customers, prospects and industry analysts to stay ahead of enterprise needs and the market landscape
    • Collaborate with engineering on continuously improving software delivery best practices 
    • Partner with leaders in marketing, sales, engineering, and customer success to ensure our vision, products and progress are well understood

What You'll Bring

    • Product management experience in enterprise SaaS and/or Machine Learning/AI
    • 5+ years of experience in Product Management and related fields (eg: engineering, analytics, UX design)
    • Proven track record of shipping impactful products
    • An entrepreneurial attitude and comfort with ambiguity
    • Ability to lead and communicate cross-functionally
    • An ownership mindset
Our Values
 
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
 
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
 
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
 
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.