Customer Excellence PMO - Senior Project Manager


Porto, PT
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/21/2021
  • Website:
  • Company Address: 16800 Edwards Rd, Cerritos, CA , 90703

About Farfetch is an online marketplace for independent fashion boutiques globally. We handpick our boutique partners for their forward-thinking taste and unique viewpoint on fashion. You can shop from any boutique within our network and have your order delivered to your door direct from the boutique itself.

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
As part of the Customer Excellence PMO you'll manage strategic projects using our framework and best practices. You'll oversee the lifecycle and engage with executive and technical team members to achieve the project goals. You'll also have an active role in our portfolio, reporting to executive team members and stewarding projects.


    • Stakeholder management, identifying roles, responsibilities, and needs, whilst managing the relationship
    • Help identify the vision, mission, success criteria, and expected impact of projects
    • Ensure the scope, timeline and deliverables meet the needs of our executive team members. Coordinate with other teams to ensure delivery.
    • Perform risk management and implement appropriate handling strategies. Manage dependencies and associated fulfillment strategies
    • Document projects following the PMO guidelines to guarantee scalable execution. Share the lessons learned
    • Keep effective communication during the project to ensure execution transparency
    • Help accomplish the PMO strategy through the evolution of its frameworks and associated analytics


    • Graduated in Information Systems or related, with 7+ years of working experience and 5+ years in Project Management
    • Experience managing large-scale complex technical projects in multinational organizations with multicultural teams
    • Fluent in Portuguese and English, with the capability to build relationships at multiple levels in the organization
    • Knowledge of agile frameworks such as Scrum and associated tools is mandatory. Project Management certifications will be valued
    • Experience in Portfolio and Program Management will be valued, as will be past experience in a PMO
    • Detail oriented with an ability to assimilate, sort through and aggregate complex information


    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Join us in inspiring change in the organization through the use of agile methodologies.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.