Customer Support Agent

Dija

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/21/2021
  • Website: dijanow.com
  • Company Address:

About Dija

Dija is on a mission to make this vision a reality.

Founded by former Deliveroo executives Alberto Menolascina and Yusuf Saban, Dija combines guaranteed stock availability, an innovative UI and ultra-fast delivery through our proprietary technology, liberating customers from the drag of supermarket shopping and unavailable delivery slots.
Dija is backed by top tier VCs, having raised one of Europe’s largest seed rounds in history - $20 million.

Job Description

Groceries delivered in 10 minutes. Sounds too good to be true, right? Think again. 

You see, people are busy living their lives, which means they have better things to do than wander up and down the supermarket aisles or wait an eternity for their online delivery to arrive. Rain or shine, Dija delivers your groceries in 10 minutes.

Right now, we’re working around the clock to bring 10 minute grocery delivery to millions of people around the world, but we need exceptional people to make this happen. And by exceptional, we mean people with a huge amount of drive and grit to build the largest retailer in the world.

 

About The Role

We are seeking highly organised, resourceful, and solution-oriented talent. We are creating a passionate team of high performing peers who thrive in a fast-paced startup environment. If this sounds like you, then our role of Customer Support Associate might be your new home. In this role, you will be responsible for building and maintaining SOP's and macros for our external BPO to implement, as well as conducting training with our store teams to ensure they are up to speed with all processes.

We need Customer Support Associates that use their initiative, curiosity and passion to continuously deliver outstanding results in challenging environments, while making sure our stores meet the 10 minute customer expectation - are you up for the challenge?

Duties & Responsibilities

  • Create and implement scalable SOP's that can be used by our external BPO
  • Support our store managers to ensure that customer issues are resolved in a timely and accurate measure
  • Occasionally work on solving email tickets with speed and accuracy
  • Document and optimise processes
  • Capture feedback on how to improve our tools: Zendesk and Intercom


Skills, Qualifications & Experience Required

  • 1 year of experience in a customer service role, or similar
  • Comfortable coordinating with multiple teams and navigating live requests from customers
  • Comfortable working in a fast-paced, start-up environment
  • Having worked with external BPO's is a plus
  • Having worked with Zendesk and Intercom is a plus

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.