Customer Success Engineer (Bay Area)

Pliops

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/21/2021
  • Website: pliops.com
  • Company Address: 2507 N. 1st Street, 2nd Floor, San Jose, CA, 95131

About Pliops

Pliops was founded in 2017 by flash storage industry veterans from Samsung, M-Systems and XtremIO. Pliops is creating a new category of product that enables cloud and enterprise data centers to access data up to 50X faster with 1/10th of the computational load and power consumption. Its technology collapses multiple inefficient layers into one ultra-fast device based on a groundbreaking patent-pending approach. Pliops'‚Äč solution solves the scalability challenges raised by the cloud data explosion and the increasing data requirements of AI and ML applications.

Job Description

About The Position

Are you technically savvy but also love to sell? If so, then this job may be the perfect fit for you! We are seeking the best and brightest to join our team as a Customer Success Engineer. You will be responsible for supporting customer and R&D teams to develop qualification test plans, determine required equipment and develop schedules to meet our customer’s needs. Customers will seek your help to figure out problems, answer questions about our application, or perform configuration tasks. You will maintain lively customer and cross-functional relationships our internal engineering team, account management team, and product management team.

 

In this role, you will:

  • Lead the pre-sales (POC) and post-sales technical engagements 
  • Support product evaluation, integration, and upgrades on customer site
  • Diagnose, debug and document customer technical issues to facilitate solutions and closure of issues
  • Perform preliminary failure analysis on product which fail during testing or field deployments
  • Track status on products sent to Israel-based R&D teams for further failure analysis
  • Serve as the primary technical contact for ramping new customers, responsible for training/ deployment of Pliops’ product for the customer, as well as production deployment support
  • Provide hands-on, expert-level technical assistance/training to customer development and software teams
  • Have fun coding, troubleshooting and quickly picking up new languages as necessary

Requirements

  • 4-5 years experience in Pre/Post-sale technical support experience with data storage
  • Expert knowledge of storage architectures, operating systems, SSDs, and file systems
  • Previous experience in software/hardware development
  • BSc/ MSc in Electronic/Software Engineering/Computer Science
  • Experience with cloud servers and storage hardware infrastructures, including flash storage

 

About Pliops:

Pliops’ mission is to deliver unprecedented storage performance for today’s most pressing data-intensive challenges – from databases and analytics to and machine learning and IoT. Unlike flash storage, CPU performance has not kept pace with explosive data growth and SSD adoption, creating bottlenecks for data-intensive applications. Just as GPUs overcome processing inefficiencies to accelerate artificial intelligence and deep learning, the breakthrough Pliops Storage Processor overcomes storage management inefficiencies to massively accelerate databases, analytics, machine learning, and other data-intensive applications.

 

Pliops is being tested and evaluated by more than twenty tier-one cloud and enterprise companies and has proven to boost application performance by more than 10x and reduce latency by up to 1000x. Allowing these companies to up-level existing infrastructures, eliminate bottlenecks, and dramatically improve resource utilization. With Pliops, data-intensive applications and SSDs can reach their full potential!

 

Pliops was recently named as one of the 10 hottest semiconductor startups in 2020 by CRN and its storage processors are shipping to select customers. The company has raised $115M to date from leading global investors including State of Mind Ventures, Viola Ventures, Intel Capital, KDT, SoftBank Ventures Asia, NVIDIA, Expon Capital, Western Digital, Xilinx and Sweetwood Capital.

 

This position will be initially remote – however, our offices are located in San Jose, CA future on-site meetings should be expected. Local candidates preferred. 

 

Authorization to work in the United States is required; please note that at this time, Pliops is not sponsoring visas for any positions.

 

Pliops is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.