Strategic Operations Manager, Courier Engagement (Uber Eats)

Uber

New York City, NY, US / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Business Dev
  • Post Date: 05/06/2021
  • Website: uber.com
  • Company Address: 1455 Market Street Suite 400, San Francisco, CA, 94103

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

Job Description

Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working at Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.

The Strategic Operations team is scaling the most impactful projects across US and Canada. The team's unique focus on the entire region allows us to dream big and drive outsized change in the areas of marketplace dynamics, automation, sales operations, and strategy. Within Strategic Operations our Courier Operations team is focused on optimizing courier growth, experience, and engagement to help connect merchants and consumers, and provide independent and flexible earning opportunities.

What You'll Do

  • Proactively scope and lead multiple projects to help grow our courier pipeline and base; take accountability for project outcomes, ensure delivery on project critical metrics, & keep others informed of progress
  • Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
  • Define critical metrics and develop dashboards to track business performance; report findings to senior leadership to define long-term strategy and decision-making
  • Collaborate and work cross-functionally with other operations teams as well as Product, Sales, Marketing, Finance, etc. to ensure insights inform broader critical initiatives
  • Build a cohesive strategy for programs and solutions to build for our end-to-end ecosystem

Basic Qualifications

At least 2+ year of professional experience in Operations Management or Strategy

Preferred Qualifications

  • 3-4 years of experience in strategy, operations, or related field
  • Self-starter with an analytical orientation; compassionate and leans in and embraces rolling up your sleeves with your team; skilled at balancing between short-term needs and long-term investments; flourishes with change and comfortable with ambiguity
  • Bias toward action and constant push for clarity and execution
  • Excellent written and verbal communication skills as well as partner management, consensus building, and project management
  • Exceptional Excel / data management skills
  • SQL proficiency strongly preferred
  • Bachelor's degree (preferably in business, economics, math, or other related field)

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.