Retail Operations Lead - ISB


Punjab, India / Islamabad, PK
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/20/2021
  • Website:
  • Company Address: 227 Y, Defense Housing Authority, Lahore., Lahore, Punjab 54000, PK

About Airlift

Founded in 2019, Airlift is building Pakistan’s largest public transportation network. Our mission is to solve the pain of commuting and making a positive impact on the lives of people. Airlift offers a safe, reliable and affordable solution for the masses.

Job Description

About Airlift:

Airlift is building the world’s first decentralized mass transit network that enables local transporters to deploy mass transit systems for local populations. We view mass transit as a prerequisite for economic development, an enablement mechanism that breeds self-sufficiency and creates economic empowerment. 


In the first 12-18 months, Airlift has secured $24M+ USD in venture financing and has scaled the business to multiple tens of thousands of daily rides. We are backed by First Round Capital, a premier venture capital firm based in San Francisco (known for its seed stage investments in Uber, Square and other billion-dollar enterprises).


Given the COVID environment, a need arose for a service that delivered high quality grocery items at the doorstep. Hence, Airlift has successfully managed to diversify its product line and launch Airlift Grocer, a first of its kind decentralized warehousing model, providing high quality, sanitized groceries. With operations near the launch date, Airlift Grocer is looking for individuals who can join in this journey and help create their own impact on scaling the business.


About the Role:

Airlift is scaling at hyper velocity and is looking to build out a strong retail operations team spread across multiple geographies. In order to achieve operational excellence across all retail properties and to ensure consistent, high quality customer experience, we are looking to stand up an operations team that can effectively manage teams and operations at market level.



  • Owning recruitment and performance management for warehouse teams
  • Cross-functional collaboration with infrastructure, product and operations teams to operationalize effectively solve on-ground problems 
  • Evaluation of business processes + operations to identify breakages / improvements and communicating these with ops + product teams. 
  • Ensuring consistent / regular tracking and reporting of key operating metrics
  • Leading new dark store launches / expansion at market level
  • Operationalizing career progression frameworks, people policies + systems at market level


What We Offer:

  • The opportunity to work alongside an exceptionally talented team,
  • An exciting and fast-paced business directly impacting Pakistan's economic landscape, 
  • A high-impact role in an area that is of crucial significance for the business,
  • High levels of autonomy in day-to-day responsibilities and deliverables,
  • Competitive remuneration and a highly flexible work environment,
  • A meritocratic and rewarding culture built around core values of teamwork, growth, execution and appreciation.

Just So You Know

Airlift is an Equal Opportunity Employer and strictly prohibits discrimination of any kind. We believe that great ideas can come from anywhere. We are committed to building the best team possible and all employment decisions are based on business needs, job requirements and individual potential and qualifications, without regard to race, color, age, religion, socioeconomic status, orientation, gender identity, national origin or disability. 


The Airlift team is diverse -- we welcome and learn from different individual experiences and points of view that our teammates bring to the table. We're excited to have you inspire us with yours!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.