IT Support Engineer II

Collective Health

Lehi, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/04/2021
  • Website:
  • Company Address: 85 Bluxome St, San Francisco, CA, 94107

About Collective Health

Collective Health is the world's first cloud-based employer self-insurance platform. We enable employers to sponsor employee health care on their own terms by extending the benefits of self-insurance to companies with 100 or more employees, and providing a level of customer service and care that has not been available in the health insurance industry before.

Job Description

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. 

At Collective Health IT, we take pride in the relationships we build with our users, and our ability to solve their everyday computing challenges. We lead with empathy and a service mindset, and are engaged across the business to enable productivity and reduce friction. As a member of the IT team, you are an integral part of providing an exceptional customer experience for everyone we interact with.

Much like Collective Health as a company, we're a small team with a big mission. We're here to enable friction-free productivity, so that our users can stay focused on building the next generation healthcare platform. We are driven by mission-impact, and the desire to vanquish the drudgery of legacy IT Operations. The ideal candidate will be versatile, hungry to learn, self-initiated, and thrive on ownership and taking on new challenges. If this sounds like an opportunity you’re ready to embrace, please read on!

In this role, you will:

  • Provide all our technology consumers with delightful experiences
  • Create and support frictionless workflows across the business
  • Provision and deprovision hardware, devices, accounts, and licenses
  • Maintain hardware, and software lifecycle management
  • Provide employees with support, and troubleshooting for various productivity tools
  • Contribute to projects and internal process improvements
  • Document, and keep internal policies, and procedures up to date
  • Troubleshoot software and hardware issues, including macOS and Windows computers, Apple and Android based mobile devices, telephony, and wired and wireless networking
  • Provide support for both in-office users as well as remote employees / employees in other offices

We expect a strong candidate for this role to be:

  • Generally a fun, positive, upbeat person
  • Motivated by a desire to solve problems and please others
  • Knowledgeable of macOS and Windows platforms; bonus points for Linux
  • Experienced with SaaS solutions (GSuite, Okta, Zoom, etc)

Collective Health is a technology company simplifying employer healthcare to make health insurance work for everyone. With more than a quarter million members and over 60 enterprise clients—including Pinterest, Red Bull, Restoration Hardware, Box, Activision Blizzard, and more—our technical and customer experience teams are reinventing the healthcare experience for forward-thinking employers and their people across the U.S.

Collective Health is headquartered in San Francisco, CA, with additional offices in Chicago, IL, and Lehi, UT. Founded in 2013, Collective Health is backed by the SoftBank Vision Fund, DFJ Growth, PSP Investments, NEA, GV, G Squared, Founders Fund, Maverick Ventures, Mubadala Ventures, Sun Life, and other leading investors. For more information, visit us at

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please reach out to [email protected].

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.