Senior Product Designer

Catalyst Software

New York City, NY, US
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 05/12/2021
  • Website: catalyst.io
  • Company Address:

About Catalyst Software

Developer of an intuitive customer success platform designed for powerful customer management. The company's platform helps to find meeting notes, detailed communication timeline and customer data such as product adoption stats and communicates to entire cohorts of customers without the need for third-party marketing software, enabling companies to reduce churn and improve the customer experience.

Job Description

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

 

Position Overview

As the Senior Product Designer on our Data & Integrations team, you’ll work with an amazing group of engineers and Product Managers on a mission-critical piece of the Catalyst platform. Your job is to help Customer Success teams make the most out of their customer data by making it easy to integrate, query, edit, and visualize. You will guide the direction of the UI and UX of all features built on this team and help iterate on our design system for the entire product.

 

What You’ll Do

  • Work through design problems from start to finish, translating insights from research and analytics into concepts, and providing the detailed workflows and interactions for engineers to develop
  • Partner with engineers and Product Managers to define and iterate on the product roadmap
  • Present designs regularly throughout the iterative design process to a cross-functional team. Utilize feedback and constructive criticism to quickly iterate on the designs
  • Collaborate with other Product Designers to raise the overall quality, and continuously improve design processes, principles, and tooling
  • As a senior member of the Design team, help coach and mentor other Product Designers
  • Proactively identify and share industry and design trends in order to improve the Design team and the overall product strategy

 

What You’ll Need

  • 5+ years of experience designing digital products, not just websites. You have helped ship products that solve real problems that people use
  • Motivated self-starter who can own problems end-to-end, is comfortable with ambiguity, and has a desire to make things better
  • Strong communication skills to help people across the company understand the rationale behind your design decisions
  • Ability to sketch and prototype ideas to quickly assess their viability, and design the fine-grained details of components, interactions, and transitions using Figma

 

Why You’ll Love Working Here! 

  • Highly competitive compensation package, including equity - everyone has a stake in our growth
  • Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
  • Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
  • Annual education stipend, to ensure that you're continuously expanding your skill set
  • Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
  • Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

 

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.