Senior Manager - Quality & Training

Unacademy

Bangalore, IN
  • Job Type: Full-Time
  • Function: Engineering QA
  • Post Date: 05/05/2021
  • Website: unacademy.com
  • Company Address: , Bangalore, Karnataka

About Unacademy

Unacademy aims to build the world's largest online knowledge repository for multi-lingual education. We use technology to empower great educators and create a community of self-learners. Our vision is to partner with the brightest minds and democratise education for everyone looking to learn.

Job Description

Description

The role will be part of the Learner Support Team in Unacademy and will lead the Quality and Training Team for Customer success-

1. Manage and Lead a team of QAs and Trainers

2. Conduct Quality audits and share feedback with agents

3. Share audits reports on a daily/weekly basis with inferences drawn in the audits

4. Conduct hygiene audits to check compliance of critical processes
5. Dip-checks to check the understanding of agents on new updates
6. Conduct daily pre/post shift briefings
7. Identify training needs, create training modules and conduct refresher trainings
8. Conduct training to new hired agents and conduct on the job trainings

 

 

Requirements

1. Team Handling Experience

2. Experience in Quality and Training domain

3. Preferably from Start up industry

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.