Sr. Paralegal

Boston, MA, US
  • Job Type: Full-Time
  • Function: Legal
  • Post Date: 05/05/2021
  • Website:
  • Company Address: 1400A Seaport Blvd., Suite 401, Redwood City, CA, 94063

About delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience.

Job Description

Reputation is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touch points.

We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. Reputation is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do.

Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place!

Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list, Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2’s Summer 2020 report.

Reputation has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google, Facebook, JD Power,, and Altogether, these partnerships amplify Reputation's credibility in the industry and provide new opportunities for innovation.

"It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett

Why Work at Reputation?

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Job Summary:

Reputation’s legal department is looking for a talented and experienced legal professional to play a key role on the legal team, handling and assisting with legal matters and projects across a broad range of areas, and helping the department establish processes and resources for growth and scaling. This role reports to the General Counsel and will work closely with all members of the legal team.


  • Assist with preparing and managing corporate documents and records relating to Board of Directors and shareholder matters, domestic and international subsidiaries, and governance matters
  • Support drafting and revision of routine commercial contracts such as procurement agreements, MSAs, SOWs and NDAs
  • Respond to requests for information and documents from internal business partners, auditors and other partners
  • Assist with creating and maintaining legal and compliance templates, policies and knowledge sharing resources
  • Interface with other departments such as Finance, IT, Security and HR as a representative of the Legal Department on cross-functional issues
  • Be a leader for the legal team in identifying and driving initiatives and systems to optimize efficiency in legal processes and collaboration within the Legal team
  • Oversee and drive best practices with respect to legal document and record management, including usage of a contract management system
  • Create policies and processes around legal spending, billing and tracking
  • Drive, track and report on legal team initiatives and objectives
  • Own and assist attorneys with other special projects


  • 8+ years’ of experience of combined experience as a paralegal, contracts manager and/or legal operations professional
  • Proficient with Microsoft Office and G-Suite applications, DocuSign, Adobe Acrobat Pro
  • Technical savvy and interest in identifying new technical solutions to make the legal team’s processes and functions more efficient
  • Knowledge of in-house legal department best practices; interest in identifying and driving implementation of best practices and processes to help build and scale the legal function
  • Excellent written and verbal communication skills and attention to detail
  • Strong organizational skills and ability to thrive in a fast-paced environment that requires management of multiple projects simultaneously
  • Enthusiastic, collaborative team player who takes initiative and ownership

More on Reputation:

The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen, and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue

Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - Recruiting agencies do not contact.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.