Shift Manager

The Wing

New York City, NY, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/07/2021
  • Website:
  • Company Address: , New York, NY, 10003

About The Wing

The Wing is a network of work and community spaces designed for women founded by Audrey Gelman and Lauren Kassan in 2016. With spaces in New York, DC, San Francisco, Chicago, Boston, Los Angeles and London, and a growing membership of over 10,000 diverse women spanning almost every age, profession, and background, The Wing is quickly becoming one of the world’s most potent and influential women’s networks by creating spaces where members can meet, work, create, learn and join forces.

Job Description

The Wing is a growing community of professionals, artists and change agents from across the globe, who find  sanctuary and productivity at our beautiful, shared workspaces, meaningful connections through our networking  opportunities, career growth through our job platform and perhaps most importantly, support and camaraderie  through sharing strategies and resources.  
Our vision is to create a space for our members to thrive and improve their lives by helping them pursue their  ambition, grow their careers and forge meaningful connections that last a lifetime-giving them the space to soar! 
The Wing is looking for an energetic leader to add to our team who brings a passion for excellence, an  entrepreneurial spirit and experience in all facets of our business as we expand our reach and grow. 
Why The Wing? 
At The Wing, we know that people are more than just their resume. You're encouraged to apply even if your experience doesn't precisely match the below. If your career has taken some unconventional paths, that's okay!  Your passions and skills will stand out and this is what will set you apart. Here we believe that our team members  should do good work and thrive and we understand that a robust benefits package and employee perks matter.  We offer the following attractive employee perks to our employees: 
∙ Career development planning and advancement  
∙ Inclusive and dynamic business culture  
∙ Flexible work hours 
∙ Autonomy to thrive and build 
∙ Comprehensive benefits package 
∙ And More! 

About You:

      • Do you thrive in a role with autonomy? 
      • Are you enthusiastic about people and enjoy creating exceptional customer experiences?
      • Are you an organized multi tasker who enjoys variety and teamwork?
      • Do you consider yourself to have keen social perceptiveness and excellent verbal and non verbal communications skills?

Your key performance objectives:

      • Develop and grow a team- Our employee demographic is made up of full-time and part-time staff. You will help support the vision and drive the direction of The Wing reopening.  This leader will be obsessed with developing the best and willingly develop and coach them to maximize  their potential.
      • Ensure high customer satisfaction - Effectively lead  team members to anticipate and be attentive to  the needs of community members.  Take ownership of the shift by running efficiently and  ensuring team members are utilized  effectively.  Deploy best practices and processes in all aspects of operations and  handle or escalate member complaints with empathy, efficiency, and effective communication.  
      •  Build flourishing communities- Lead by example with a strong sense of community  and help create an  intentional and inclusive environment aligned to the needs of our team members  and any member of The Wing  community.
      • Demonstrate operational excellence- Be highly adept in day-to-day business operation functions, while upholding policies and procedures - this includes but is not limited to:
Leading & Owning the shift - the team, the space, the members
Planning the shift - arranging deployment, opening & closing of space, leading top of shift huddle
Ensuring space operations processes are executed as smoothly as possible
Coaching team members and leading through all required space activities/responsibilities 
Providing communication and guidance to team members including sharing conference rooms and event bookings and new operational needs to be executed 
Answering member questions or resolving member situations or issues
Executing on all zone responsibilities given space needs 
When appropriate, assisting with ordering and inventory for all areas of the space
Collaborating with GM to consistently monitor, coach, and encourage all staff to meet the Wing service and brand standards through positive reinforcement

You have proven performance in:

    •   Hospitality, retail or customer service role
    •   Making quick but sound judgments and decisions
    •   Customer satisfaction 
    •   Teamwork and working cross functionally
    •   Leading teams of 2 or more people  

Nice to have but not required:

    • Extensive hospitality background 
    • Experience in high volume, fast-paced environment 

Physical Requirements:

      • Ability to carry up to 30lbs 
      • Ability to stand or walk for long stretches of time
Your career path: 
Career growth for individuals that succeed in this role could potentially look like: Shift Manager → General Manager
What do you want to do  next in your career? Opportunities are endless here at The Wing. Come build with us!
Your unique experiences are valuable. Any additional skills you have that aren’t on our  qualifications list could make you a top candidate and supersede our pre-written  qualifications. We encourage you to apply.  
Join The Wing talent community: 
Not ready to apply just yet? Email us at [email protected] to receive job alerts that  match your interest or reach out on specific questions regarding this role.
 At The Wing, we welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed  to a diverse, equitable and inclusive workplace. The Wing is an equal opportunity employer. We do not  discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship,  marital or family status, disability, gender identity or expression, veteran status, or any other legally protected  status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in  the job application or interview process, to perform essential job functions, and to receive other benefits and  privileges of employment.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.