Integration Architect

Clarabridge

Belgium
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 05/08/2021
  • Website: clarabridge.com
  • Company Address: 11400 Commerce Park Dr Suite 500, Reston, VA, 20191

About Clarabridge

Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience.

Job Description

Clarabridge is looking for a Software Integration Developer to work on customer-facing integration projects. This role will provide our customers with expertise in integrating with the Clarabridge product suite, particularly with the Clarabridge Inbox and the Engage product. In this role, you will work closely with the Product Development team to design, implement, and improve integrations. 

What you'll do 

  • Work on integration projects, develop services for our enterprise customers. An example, create an inbox widget to visualize the order status for a consumer.   
  • Develop improvements on the customer-facing API together with the Development team. You will be responsible for designing and releasing new versions of the API and improving the ease of integration with the primary goal of satisfying customer requirements better. 
  • Maintain API documentation and best practices of integrations. 
  • Provide support for existing integrations, troubleshoot, and fix technical issues. 
  • Support the Sales and Customer Success team to understand a client's overall technology direction and provide expertise. 
  • Design and architect those solutions together with the customer's technical team. 
  • Set and define an integration vision together with the Product Director. Create and maintain the framework for which types of integrations are worthwhile and strategical. You always think about how to productize the integrations you are working on. 

About you  

  • Demonstrated expertise with one or more software languages (e.g., Java, JavaScript, Python, PHP, Ruby).
  • Experience in defining overall API architecture, API implementations, integration, and deployment. 
  • Comfortable in advocating and evangelizing technologies in customer-facing meetings.  
  • You are organized, technical, and communicative. 
  • Curious by nature, love to educate and be educated, enthusiastic about the possibilities  

 

Bonus points... 

  • Working experience with PHP as a programming language. 
  • Experience in writing technical documentation. 
  • Experience software development on a team using Agile methodology. 
  • Know how to manage a project and set priorities.
  • Familiar with Github, CI/CD, and Docker. 

 

About Clarabridge 

Clarabridge's customer experience management platform helps hundreds of the world's leading brands understand and improve the customer journey. With over 310 employees and offices in Reston, London, San Francisco, Barcelona, and Ghent. Clarabridge is an internationally recognized leader in the Customer Experience Management industry. Our culture is people-focused, results-oriented, and customer-obsessed.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.