Senior Product Manager - Ada for Marketing

Ada Support

Toronto, CA
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 05/28/2021
  • Website:
  • Company Address: 96 Spadina Ave, Toronto, Ontario CA

About Ada Support

Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.

Job Description

We’re Ada. We’re an ambitious team based out of Toronto that enables businesses around the world to provide incredible customer service. Our AI-powered platform has automated more than 120 million+ conversations for companies like Shopify, TELUS, Upwork, and Zoom – and we’re just getting started.
You can learn more about the founding of our company here. Just as the field of machine learning continues to advance, so do we. And it is the passion of our people and dedication to our craft that continues to drive our dramatic growth.
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
As a Senior Product Manager on our Ada for Marketing product team, you’ll use your growth and marketing expertise to build products that help our clients drive conversions through Ada. To help our clients’ succeed, you’ll set a clear vision around how Ada For Marketing can improve our clients customer experiences, and then work to iterate on and deliver high-impact marketing tools that ultimately help our clients drive revenue.
You will excel at cross-functional collaboration and work with leadership, engineering, sales, marketing, customer success, and strategic partnerships, to deliver value by enabling marketing use cases in Ada.

About You

    • Minimum of 3 years experience as a Product Manager in a SaaS company, or systems development environment. Product Management experience is required.
    • Solid technical aptitude and an ability to understand technical designs, challenges and risks.
    • Experienced in project management with familiarity on both Agile and Waterfall methodologies and to be able to apply them where best suited.
    • Strong growth and marketing understanding.
    • A track record of delivering high-impact, client facing products

What You'll Do

    • Own and define the roadmap for Ada’s marketing product.
    • Identify key success metrics for our marketing products and take ownership for evangelizing the vision with all Ada’s stakeholders.
    • Anticipate clients’ needs and deliver solutions before our clients need it.
    • Work with Product Operations and Product Marketing to take your team’s products to market.
    • Help level up the entire product team with your deep product management knowledge.
    • Mapping out our marketing personas and consumer profiles, doing customer interviews and testing, in addition to proposing pricing strategy for new and existing data products.

Nice To Have

    • Previous experience building marketing tech software
    • A background or education in growth and marketing


    • Partner closely with Sales & Product Marketing to bring Ada Engage to market
    • Develop deep understanding and empathy for the challenges marketing & sales leaders face and ideate products that help them
    • Grow Ada Engage product to become a significant revenue driver for Ada
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration and generally, the way we work for the digital world instead of in-person. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Accel, FirstMark, Bessemer Venture Partners and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company. Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment.
Ada is an equal opportunity employer. In fact, diversity is what drives our success – it’s at the core of how we hire, communicate, and work. Like our Platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.