Technical Trainer


Boston, MA, US / New York City, NY, US
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 05/04/2021
  • Website:
  • Company Address: 1441 Broadway 20th Floor, New York, NY, 10018

About Aetion

Aetion is a health care technology company that delivers real-world evidence for life sciences, payers, providers, and regulatory agencies. The Aetion Evidence Platform analyzes data from the real world to produce transparent, rapid, and scientifically validated answers on treatments, costs, and outcomes. Founded by Harvard Medical School faculty members with decades of experience in epidemiology and health outcomes research, Aetion informs health care’s most critical decisions — what works best, for whom, and when — to guide treatment development, commercialization, and payment innovation into health care’s modern era.

Job Description

Welcome to Aetion! Since our debut in 2013, we have grown into one of the country’s leading science-driven technology companies using real-world evidence to provide innovative healthcare solutions.

We achieve this with our Aetion Evidence Platform, a software platform used to evaluate the safety, effectiveness and value of medications, delivering better outcomes to patients, medical professionals and clients.  We’ve partnered with top biopharma companies and are backed by leading venture capital firms to help increase our medical research and expand our product line.

To continue our mission to transform healthcare, we’re assembling a team of talented individuals who know how to work collaboratively and authentically, to innovate and think transformation, not status quo. If that’s you, we’d love to hear from you.


The Technical Trainer s responsible for all aspects of on-boarding and training for Aetion customers.  We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with Aetion’s RWE platform. Our team is responsible for providing our customers with content and training experiences that encourage adoption and optimization of our products. Whether it’s standard online training, customized training, or classroom-style or virtual live events, our team is always looking for ways to innovate and improve the customer experience.


The following duties include, but are not limited to:

  • Deliver high quality and engaging live and recorded training sessions to new and existing customers
  • Develop an overarching certification program encompassing different training modules
  • Perform content maintenance on courses and customer facing material
  • Partner with Science, Product and Technology teams to provide content feedback to improve training materials and programs
  • Gain a proven understanding of Aetion products and be capable of answering a range questions from customers during their training
  • Work closely with customers to understand and customize training content to meet their needs during custom engagements
  • Schedule, prioritize, and coordinate all custom training sessions 
  • Deliver training sessions at large scale live training events
  • Collaborate with and work alongside team members on a range on internal projects
  • Strong ability to plan, direct and coordinate team activities, ensuring project milestones and timelines are met and maintained
  • Decisively prioritize project criteria, processes and contribute to decisions regarding learning program direction
  • Lead cross-functional teams to define time-frames and deliverables
  • Work self-sufficiently in a fast-paced, remote work environment
  • Develop a strong grasp of the healthcare industry including real world data sources, client specific therapeutic areas and strategic initiatives
  • Partner with Customer Success and Client Engagement as needed
  • 20% travel but may not occur until 2022



  • Bachelor’s degree 
  • 3+ years of relevant work experience in software training, preferably in Analytics;
  • Working knowledge of healthcare data
  • Working knowledge of standard clinical terminologies and coding systems.
  • Superior interpersonal and oral and written communication skills 
  • Ability to work creatively and flexibly, both independently and as part of a team
  • Ability to analyze user requests, define requirements, develop project plans and report conclusions
  • Ability to self-motivate and manage conflicting priorities,  i.e. plan, organize, delegate, problem solve and meet established deadlines under time pressure.
  • Exceptional attention to detail and organizational skills 


  • Master’s degree in public health, health administration or related field
  • Experience with blended learning approach and eLearning tools

About Aetion…

    • Lead at all levels – Aetion is a diverse workforce of scientific thought leaders and technological innovators coming together with a vision to dramatically improve the Healthcare industry.  Aetion supports and maintains a presence in organizations such as ISPOR, ISPE, ASHP, and HIMSS
    • Located in three cities — We have offices located in Midtown Manhattan near Penn Station, Boston's financial district, and Los Angeles. All locations are accessible by various forms of public transportation.
    • Social and energetic offices – with a modern layout, and a giant kitchen and eating/social area. We have an open floor plan with an abundance of conference rooms, designed for impromptu collaboration, company gatherings, and industry meetups and events. 
    • Great perks – We offer competitive salaries, top-of-the-line benefits, company ownership stock options, 4% 401(k) match, and unlimited PTO
    • Awards – Aetion is the recipient of numerous prestigious awards: 

Aetion is an Equal Opportunity Employer. Aetion is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.

Related Jobs

Engineering Prospects

Aetion - New York, USLos Angeles, CA, US

Science Prospects

Aetion - Boston, MA, USNew York, US

Security Engineer II

Aetion - New York, US

Staff Security Engineer

Aetion - New York, US

Director, Business Development

Aetion - Boston, MA, USNew York, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.