Implementation Manager

Demandbase

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/05/2021
  • Website: demandbase.com
  • Company Address: 680 Folsom Street Suite 400, San Francisco, CA, 94107

About Demandbase

The biggest and fastest growing companies in the world rely on Demandbase to drive their Account-Based Marketing strategies and maximize B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the industry as an indispensable part of the B2B tech stack.

Job Description

Our success depends on our ability to create a diverse, equitable and inclusive environment. We’re committed to attracting, developing, retaining and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

The world’s largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture and the community around us, and have continuously been recognized as one of the best places to work in the Bay Area. 

We are seeking an Implementation Manager to support our in-house services group. You will be responsible for managing new customer deployments as well as services engagements for customers looking for more active direction post-implementation. Responsibilities will include managing project kickoffs, capturing business requirements, sharing best practices, and project managing overall deployment effort. This is a highly visible role that will need to effectively coordinate all aspects of a services engagement between customer success team members, implementation engineers, and client resources.

Please note that due to the COVID-19 pandemic, the Demandbase offices will be closed for the foreseeable future and all positions are remote until further notice.

What you’ll be doing:

  • Gather, document, and maintain business requirements for new customer implementations.
  • Understand and document the customer’s business objectives and goals.
  • Provide guidance and best practices on how best to configure and utilize Demandbase solutions.
  • Ensure the client's requirements are in line with the technical capabilities of Demandbase solutions.
  • Provide oversight to ensure successful customer deployment and adoption.
  • Effectively manage project schedule with multiple concurrent implementations.
  • Own and escalate any issues preventing successful implementations.
  • Manage process delivery of client implementations and recommend changes to continually improve the process, including the creation of documentation where necessary.
  • Create, manage, update project plans to track implementations and report project status.
  • Develop functional expertise with Demandbase solutions and maintain knowledge as features continue to evolve and new or updated products are rolled out over time.
  • Work cross-functionally to help plan, execute, and drive adoption of process improvements.
  • Support the organization in continuously optimizing the customer experience and pursuing successful interactions from onboarding through renewal.
  • Lead by example to contribute to a high-performing, creative and collaborative culture.
  • Support development of skills proactively, remove barriers to individual and team success.

What we’re looking for:

  • 5+ years of experience as a business analyst, functional consultant, or project manager.
  • Implementation experience in a professional services capacity for a SaaS product company preferred
  • A successful track-record in customer-facing roles, supporting external customers in a highly professional manner.
  • Ability to assess quickly what a customer needs and translate that into configuration or integration specifications.
  • Be able to distill communication between business users and technical users.
  • Prior exposure to digital marketing solutions such as Google Analytics, Adobe Experience Cloud, Terminus, 6Sense, Content Management Systems, and/or Marketing Automation Systems a plus.
  • Prior exposure to HTML, JavaScript, and modern web development patterns.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree.

Skills Required for Success:

  • Project management
  • Strong communication
  • Problem-solving
  • Analytical mindset
  • Professional services experience

Benefits: 

Our benefits include 100% paid for Medical, Dental and Vision for you and your entire family, short-term/long-term disability, life insurance, flexible vacation policy and 401K. Due to the COVID pandemic the Demandbase offices are closed for the foreseeable future. When the office reopens, we also offer commuter benefits, free snacks, catered lunch every Friday, chair massages, weekly yoga and much more! 

About Demandbase:

Demandbase is the leader in Account-Based Marketing (ABM) and an indispensable part of the B2B tech stack. The company offers the only end-to-end ABM platform that helps B2B marketers identify, win and grow the accounts that matter most. The biggest and fastest growing companies in the world, such as Accenture, Adobe, DocuSign, GE, Salesforce and others rely on Demandbase to drive their ABM strategy and maximize their marketing performance. The company has been named to the JMP Securities list “The Hot 100: The Best Privately Held Software Companies,” the Deloitte Fast 500 and named a Gartner Cool Vendor for Tech Go-To Market. In 2019, Demandbase executives authored the definitive book on ABM, Account-Based Marketing: How to Target and Engage the Companies That Will Grow Your Revenue. For more information, please visit www.demandbase.com or follow the company on Twitter @Demandbase.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.