Human Resource Operations


Mumbai, IN
  • Job Type: Full-Time
  • Function: HR
  • Post Date: 05/07/2021
  • Website:
  • Company Address: 440 N Wolfe Rd., Sunnyvale, CA, 94085

About CleverTap

CleverTap is the leading customer engagement and retention platform that helps brands maximize user lifetime value. Consumer brands around the world representing over 8,000 apps—including Vodafone, Star, Sony, Discovery, Fandango LATAM, Carousell, and Gojek—trust CleverTap to help them improve user engagement and retention thereby growing long term revenue.

Job Description

About the company:
CleverTap offers an AI-powered customer engagement and retention platform that enables digital enterprises to improve user retention and conversion rates through behavioural insights, predictive segmentation, user experience optimization, and omni-channel campaign orchestration.
Consumer brands around the world representing over 8,000 apps—including Gojek, Disney+ Hotstar, Discovery Kids, Sony, Vodafone, Carousell, and Cleartrip—trust CleverTap to help them improve user engagement and retention thereby growing long term revenue. CleverTap is backed by leading venture capital firms, including Sequoia, Tiger Global Management, Accel, and Recruit Holdings, and is headquartered in Mountain View, Calif. with offices in Amsterdam, Singapore, Dubai, and Mumbai.
CleverTap has been named Forbes’ Best Startup Employer in America for 2 years in a row (2020 and 2021). For more information, visit or follow us on LinkedIn and Twitter.
Position: HR- Operations Associate 
Experience: 4+ years in HR Operations
Location: Mumbai
About the Position:
What does our Global HR Team do?
Create a Great place to work! The HR team is the culture guardian of this organisation and ensures that we build the right people processes that deliver great experiences at every single touchpoint in the Employee lifecycle. We are in continuous pursuit of finding out better answers to two critical questions:
  • How do we hire the right people
  • How do we keep them engaged
Roles & Responsibilities: 
Opportunity to understand how HR functions in an organisation by supporting team in the below activities:
  • Updating and maintaining HR database, records and reports with accurate employee data 
  • Processing of monthly employee payroll 
  • Processing changes to employee's life cycle. Preparing accurate and effective documentation/communication and updating relevant databases 
  • Assist in employee on-boarding / off-boarding
  • Providing HR reports to relevant stakeholders
  • Supporting HR technology projects
  • Resolving employee queries on HR Helpdesk
  • Providing ad-hoc administrative support to any of the other HR functions, as per the  with business requirements. 
  • Assist in Background verification process
This above is only the beginning, if the candidate is willing and shows acumen, he/she may be given more opportunities in other aspects of the HR lifecycle.
Reporting: Sr. Manager of HR Operations
Why join us?
  • You are ready for your next challenge
  • You want to work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile marketing space
What is working at CleverTap like?
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Hierarchy is a myth, merit is lauded
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.