Helpdesk Technician

Notarize

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/05/2021
  • Website: notarize.com
  • Company Address: 1 Marina Park Drive, Boston, MA, 02210

About Notarize

Notarize, the first online notary platform, allows any person or business to legally notarize a document online, anytime. Simply download the app or register online, prove your identity, fill out your document, and sign before a live agent to have it legally notarized instantly.

Job Description

At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sales, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age. 
 
Our business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy. Come join us!
 
We’re looking for a full-time Helpdesk Technician to assist our IT team in providing our employees an amazing onboarding experience and exceptional ongoing customer support. In this role you’ll enable our team to be as productive as possible by maintaining and troubleshooting issues related to hardware, software, and peripherals, using your communication skills and follow-through to build trust as you navigate issue resolutions.
 
If you know Macs/Apple products inside and out, have experience in a support environment, love to tinker and fix things, and thrive in a small-team environment, we would love to speak with you. 

What you’ll do as a Helpdesk Technician at Notarize:

    • Process IT tickets, appropriately prioritizing and escalating issues
    • Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via online remote support
    • Document processes, revising & updating internal procedures and guides for end-users
    • Assist in the onboarding process, deploying equipment for new hires
    • Use your emotional intelligence and communication skills to provide exceptional customer service

What we’re looking for:

    • Demonstrated success in a customer support role, and passion for helping others resolve technical issues
    • Demonstrated comfort & familiarity with MacOS/OSX
    • Open and collaborative communication style, in conversation, in writing, and when presenting 
    • Desire to learn and grow at a fast-growing tech company
    • Attention to detail, with an eye for streamlining tasks
    • Ability to thrive in an open-ended, self-directed, and cross-functional role
    • Exposure to SaaS/tech industry a plus
    • Experience working with and supporting Mac OS and solving computer-related problems a plus (Apple Geniuses please apply)

Position logistics:

    • Role is fully remote/wfh (within the continental United States)
    • This is a full-time, permanent position, with benefits

Some of our benefits:

    • Competitive salaries & equity
    • Heavily subsidized medical, dental, and vision
    • 401k with 4% match
    • Unlimited PTO & flexible work schedules
    • Fully-distributed team: work from anywhere in the U.S.
    • Paid parental leave
    • Annual budget for personal learning & development
    • Small, cross-functional teams
    • Strong emphasis on collaboration & mentorship
    • Paid lunches (through Grubhub) + regular Lunch & Learn sessions 

Our core values:

    • Solve Problems That Matter: We serve some of the most important moments in people's lives. It's a responsibility we embrace by focusing obsessively on the issues that will have a quantifiable impact on our customers and our company growth. 
    • Yes Before No: We are optimistic about our ability to change lives by transforming outmoded processes. We believe our efforts can create a better future, and it is our attitude that will allow us to pull that future closer.  
    • Start With Why: We don't presume to understand the intentions of the people around us, whether coworkers or customers. We ask honest questions and listen to feedback in order to gain insight, build trust, and create memorable experiences. 
    • Stamp Together: We create a strong team and a welcoming workplace by valuing diverse perspectives. Every role in our organization is supported and valued equally, without regard to location or background.
Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.