Technical Support Engineer (Remote)

UiPath

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/05/2021
  • Website: uipath.com
  • Company Address: 90 Park Avenue 20th Floor, New York, NY, 10016

About UiPath

We deliver the most advanced Enterprise #RPA Platform, built for business and IT. As you strive to benefit in the Automation First Era, your digital transformation accelerates here.

Job Description

At UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.We make robots, but we hire people. Would you like to be part of this journey?

This is what you’ll do at UiPath

  • Escalation point of contact for UiPath software support in pre-sales and post-sales stages
  • In charge of the overall product support for discrepancies/bugs/enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
  • Help customers round the clock (24/7 shifts)
  • Sharing customer Feedback to the product team
  • Mentor and knowledge sharing with the L1 team
  • Escalation of bugs to development and Product team

This is what you’ll bring to our team

  • Experience: 2-5 years
  • Graduates in Computer Science/IT  with high knowledge of basic programming
  • Strong  experience in programming of at least 1 year .NET (C# or VB), Java + node based programming perfect match
  • Previous experience in RPA technologies is an added advantage
  • Experience in application support is a plus
  • Fluent written and spoken English is mandatory
  • Flexible for shifts
  • UiPath Certified Professionals ( UCP ) preferred

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.