Senior Researcher - Driver & Marketplace


Jakarta, ID
  • Job Type: Full-Time
  • Function: Data Science
  • Post Date: 04/28/2021
  • Website:
  • Company Address: Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, Jakarta, DKI , Jakarta, 12160

About Gojek

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, getting a massage and two dozen services. It is Indonesia’s first and fastest-growing decacorn building an on-demand empire.

Job Description

It is said that "You can have data without information, but you cannot have information without data" - a notion that this role embodies. As our Senior Hybrid Researcher (Market & Product Research), you’ll be part of the Driver & Marketplace team that directly pilots Gojek’s business strategy. You'll take the wheel in finding and providing key insights to aid in the development and execution of product design, marketing and communication, and overall operational and business strategies within our respective Driver & Marketplace domain. Collaborating closely with the Product and wider Marketplace teams, you'll help ensure that we are consistently utilizing insightful data and insights to make sound business decisions that impact our driver-partners and marketplace as a whole.

What You Will Do

    • Prescribe and conduct methodologically-sound quantitative research based on sampling methodologies
    • Scope work, negotiate terms, and handle vendors
    • Develop and handle a system for regularly reporting trending data to key stakeholders
    • Integrate data sources and analytic processes to produce meaningful insights in well-written, comprehensive reports
    • Engage with key internal and external stakeholders to fine-tune methodology and results
    • Constantly find loopholes in the system and seek creative solutions to improve our product/strategy

What You Will Need

    • At least 4 year of experience in the field of Quantitative Market Research
    • Deep knowledge of quantitative research methods, including at least one of the following: customer segmentation, funnel analysis, consumer behavior, usage, attitude studies, brand health tracking, copy testing, and conjoint analysis
    • Ability to identify biases from different research techniques and offer advice on how to avoid them
    • A proven track record of designing, conducting, and participating in survey research
    • Expert experience utilizing and collaborating with research panel suppliers, both offline and online
    • Skilled at SQL Query & Data Visualization with Tableau is a huge plus
    • Experience guiding a team at an executive standing is a must
    • Comfortable designing and executing research independently from start to finish
    • Familiarity with industry-grade dashboarding systems
About the Team
Our driver-partners are one of the key pillars of our business. From delivering food orders to transporting people and goods from one place to another, there is very little that our drivers can’t do.
Our Driver & Marketplace Research team, a subsidiary of Gojek Research & Insights, consists of product and market researchers based in Indonesia. Working alongside Gojek's product and business verticals, our work revolves around Gojek's driver partners - their experiences using our services, their life cycle, their engagement and retention with the company, and growing our driver partner family, just to name a few things. The gist of our role is to embrace cross-learning and innovative practices by merging qualitative, quantitative, analytical, and business research methods. These efforts work to enhance our business strategy, operational processes, product design, and marketing and communications for our driver-partners.
Our team enjoys what we do since we get to see the impact of our work reflected in our driver-partners' everyday lives on the field. We're a small and tight-knit bunch of nerds who genuinely love diving head-first into a good research and analysis challenge, and end up having a lot of fun together in the process. We're also big foodies, since we're spoiled for choice here in Indonesia (food recommendations are always welcome!).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.