LeafLogix, Customer Success Manager

Dutchie

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website: dutchie.com
  • Company Address:

About Dutchie

Dutchie is the cannabis industry’s leading and fastest-growing e-commerce provider, powering online ordering for the top dispensaries throughout the United States and Canada. We are a product and design-focused company that has created a best-in-class experience for cannabis dispensaries and shoppers. Since our inception in 2017, we have experienced significant growth. We’ve raised $53M in funding and are backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, Slack), Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

Job Description

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role 

LeafLogix is rapidly expanding and looking for experienced Customer Success Managers to help provide industry leading support to the biggest brands in Cannabis. In this role you will manage a book of existing customers with your focus on maintaining communication, helping them grow their business, and advocating for their business needs.  You will set a recurring cadence for meeting with your customers to  ensure their satisfaction and success. Your feedback will be key to helping LeafLogix support our customers and shape our roadmap.

What You’ll Do...

  • Own relationships with customers, building engagement strategies to help them drive revenue and get the most out of their LeafLogix partnership 
  • Deliver insights to customers to ensure that they get the most out of the software with the aim of helping grow our customer base and loyalty. 
  • Effectively communicate the benefits of our software via phone, email and video demos.
  • Help shape future product development based on trends in conversations with customers.
  • Get ahead of challenges through effectively navigating complex situations. 
  • Define and optimize LeafLogix's processes around onboarding and customer success .
  • Delivering and communicating positive ROI to our clients; throughout the customer lifecycle.
  • Lead critical client conversations and manage pre-churn conversations .

What You Bring...

  • Previous LeafLogix experience or other Cannabis technology a must.
  • 2+ years experience in dispensary management, account management, vendor relations, customer success or related role.
  • Desire to provide leadership over challenging assignments.
  • Very strong written and verbal communication skills as well as strong organizational skills.
  • Commitment to providing an exceptional customer experience.
  • Ability to thrive at a rapidly growing company that requires quick thinking and flexibility.

 

You’ll Get…

  • Competitive Salary
  • Equity 
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.