Sr. Engagement Manager

SparkCognition

Austin, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/05/2021
  • Website: www.sparkcognition.com
  • Company Address: 4030 W. Braker Lane Building 5, Suite 500, Austin, TX 78759

About SparkCognition

SparkCognition is an advanced market leading platform that provides artificial intelligence (AI) systems to enable customers to weave AI into the fabric of their organizations.

Job Description

SparkCognition catalyzes sustainable growth for their clients throughout the world with proven artificial intelligence (AI) systems, award-winning machine learning technology, and a multinational team of AI thought-leaders. Clients are trusted with advancing lives, infrastructure, sustainability, and financial systems across the globe. They partner with SparkCognition to understand their industry’s most pressing challenges, analyze complex data, empower decision-making, and transform human and industrial productivity. With leading-edge artificial intelligence products—Darwin®️, DeepArmor®️, SparkPredict®️, and DeepNLPTM—SparkCognition’s clients can adapt to a rapidly changing digital landscape and accelerate their business strategies.

We are looking for a driven and talented Senior Engagement Manager who will work with our customer’s executives and subject matter experts, as well as our business and technical teams.  This critical role will drive the successful implementation of our services and products to ensure the solution delivers expected customer value.

Our ideal person is a highly skilled project manager with experience in software delivery and professional services. This also includes technical skills in machine learning, data integration, application development, and infrastructure deployment.  Domain experience in any of the following areas: Automotive, Consumer Packaged Goods, Manufacturing, Supply Chain, Oil & Gas, Utilities.

This is a highly visible role that offers the opportunity to meaningfully drive success internally as well as to our valued customers.

If you were already working for us, you would be:

    Leading multiple engagement teams to perform implementation activities, working with internal team members from Sales, Data Science, Software Engineering, Product Management, Professional Services, Research, Support, and Finance
    Tracking, anticipating, and addressing challenges before they become risks
    Effectively and proactively communicating with customers on execution and building a trusted relationship
    Ensuring the adoption of our solutions by supporting product training, collecting product feedback, advocating for customer needs
    Managing activities for custom application development, including but not limited to discovery and requirements gathering
    Supporting value definition and ensuring value capture for customer projects and accounts
    Overseeing projects across customer accounts to drive successful outcomes and account growth
    Advising internal stakeholders on opportunities for product development and solution applications/use cases aligned to customers and internal interests
    Supporting our executive leadership in implementing and scaling best practices within the organization to continuously improve our offerings and customer experience
    (Eventually)Traveling to customer sites, as needed (varies on a project basis)

You may be a fit for our team if you:

    Have a minimum of 6-8 years of project/program management experience, ideally implementing SaaS solutions
    Have significant domain experience in applicable industries
    Have the ability to successfully communicate and work with a variety of stakeholders including senior executives, subject matter experts, software engineers, and data scientists
    Can effectively collaborate across customer and internal teams to solve problems, define scope and timelines, manage against a plan, and provide project/product direction based on customer feedback
    Can translate between business and technical domains
    Are highly organized and have a self-directed business style with a strong ability to prioritize
    Have excellent presentation, communication, and interpersonal skills
    Can juggle multiple projects and initiatives simultaneously as well as effectively collaborate across teams and to work in a diverse, fast-paced environment
    Have a bachelor’s degree, ideally in a technical field (e.g. CS, engineering); Masters preferred

It would be great if you had:

    Prior work experience in one or more of the following industries: Automotive, Consumer Packaged Goods, Manufacturing, Supply Chain, Oil & Gas, Utilities
    Exposure to and/or interest in artificial intelligence, machine learning, predictive maintenance, natural language processing
    People management experience

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.