Site Success Lead


New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 05/03/2021
  • Website:
  • Company Address:

About SiteRx

SiteRx is on a mission to bridge clinical trials with clinical practice, making access to appropriate clinical trials available to any patient that qualifies and wishes to participate. By accomplishing this, we give treating physicians an opportunity to provide additional care options for their patients while generating significant new income for their practices. We also improve things dramatically for sponsors and sites who consistently struggle to recruit the right patients, wasting precious time and money, and delaying the approval of potentially life-saving treatments.

Job Description

We are looking for a talented and motivated Site Success Lead to join our team. We’re based in New York City, but the position can be remote.


At SiteRx, we work closely with clinical research sites to make sure they can seamlessly and efficiently screen our patient referrals for research studies. We help them improve their care to incoming referrals and guide their experience using SiteRx’s Site Console, a product designed specifically for research sites.


When sites succeed, SiteRx succeeds. As the Site Success Lead, you will have ownership of all functions of SiteRx related to onboarding, retaining, engaging, and optimizing the experience of sites as members of the SiteRx Network.


If you are a curious, motivated person and are looking to make an immediate impact at an exciting startup, please get in touch!


Our Mission

We are empowering the fight to cure Alzheimer's disease.


Today, the “best” option for a patient diagnosed with Alzheimer’s or other neurodegenerative diseases is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative treatment option provides an avenue for hope: clinical trials.


For physicians, finding trials and figuring out which patients are a good fit is an enormous amount of work that takes away from care of the patient sitting in front of them. SiteRx gives them a better option. Our software equips doctors to incorporate clinical research as a patient care option, generating significant new income for their practice and providing patients access to potentially life-saving treatments. And the best part: this is achieved all while maintaining their existing workflow.



How You’ll Contribute

  • Become a champion for our sites - monitor and ensure that we’re supporting and empowering sites to succeed at all times across the company
  • Become the SiteRx patient advocate for each referral sent to sites, including interacting on a daily basis with research and recruitment personnel at sites
  • Cultivate and grow long-term relationships with sites within our network, understanding opportunities and proactively addressing pain points
  • Work collaboratively across the operations, patient success, and physician success teams to maximize the SiteRx patient experience at the site level
  • Discover opportunities to develop new initiatives to improve the site user experience



What You Bring

  • You are passionate about working hands-on to improve the clinical research patient experience at research sites, particularly in an external-facing role
  • You are energized by the prospect of being a foundational employee at a transformative healthcare technology startup, and embrace the fast-moving and unstructured environment associated with this process
  • You have the personality and communication skills to work collaboratively across all customer success functions of an organization
  • You understand research sites and are excited to partner with them. Ideally you have worked at a research site or adjacent to research sites in a past role
  • Previous experience at startups in digital health or clinical research a plus



What You Get

  • Highly competitive salary and comp structure
  • Knowledge that you’re making a real contribution toward the cure of Alzheimer’s and other neurodegenerative diseases

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.