Technical Account Manager

R3

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 05/04/2021
  • Website: r3.com
  • Company Address: 11 W 42nd St, 8 Floor, New York, NY, 10036

About R3

R3 is an enterprise blockchain software firm working with a broad ecosystem of more than 300 members and partners across multiple industries from both the private and public sectors to develop on Corda, its open-source blockchain platform, and Corda Enterprise, a commercial version of Corda for enterprise usage.

Job Description

R3’s Professional Services team works to bring Corda specialist expertise to our customers to make their adoption successful. We engage directly with our customers to design, build, deploy and advise them on their Corda journey to ensure long-term capabilities are sustained. Through a mix of business consulting, technical solutions and implementation, we help customers achieve their goals in the most effective way for their business.
 
Our customer-centric and innovative approach to providing services and solutions in the industry allows us to strategically assess our customer’s needs and ensure they are set up for success from the beginning of their journey. In addition to working directly with our customers, we strive to ensure that we collaborate internally with our Sales, Engineering and Product organisations to provide better tooling, services and products based on our customers evolving needs.
 
Please see here for more information on R3’s PS team https://www.r3.com/professional-services/
 
Role of Technical Account Manager
Technical Account Managers (TAMs) provide personalized support, deepen relationships with key enterprise customers, and ensure customers get the best from Corda Enterprise software.  As a Technical Account Manager, you will tailor support for each customer environment, facilitate cooperation with their other partners, and advocate on their behalf.
 
 
 
We are looking for some who has a natural flair to build strong customer relationships and has the customers interest at heart and can champion R3 customers and move them closer to production.
 
This role would suit someone who has been a software engineer or an architect with strong business sense and now wants to transition into a less hands-on role or alternatively someone who is seasoned in this role.
 

Responsibilities:

  • Research customer’s use-cases, to translate customer business requirements into technical solutions; get to know their workflows.
  • Advocate for product enhancements with Product Management & Engineering to help the customer succeed
  • Present to technical executives and directors on the Corda platform strategy, concepts, and roadmap
  • Meet virtually or in-person with your customers to discuss the latest release of Corda, best practices in DLT, and migration to a new version.
  • Be an escalation point for critical Production issues or project blockers; navigate through challenges and provide context & continuity across different teams that interface with your customers
  • Understand the short and long term business goals of your customers as they relate to R3 and Corda
  • Leverage the power of R3 to bring in experts from Professional Services, Sales, Product, and our broader ecosystem to help drive better customer outcomes
  • Support customer team and R3 Sales team in the tracking of opportunities and proposals to further develop our joint business, and transition to execution
  • Experience (5+ years) of a consultative customer-facing role
  • Experience (4+ years) of supporting pre/post-sales activity
  • Experience in managing customer relationships (business and technical levels)
  • Have a broad understanding of computer science and engineering, most likely obtained through a combination of academic study and related professional experience
  • Be well versed in software architecture and development with Java or Kotlin programming experience – Corda is developed as a JVM application and requires familiarity with Java as a baseline
  • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
  • Understanding of DLT / Blockchain technologies such as: including Corda, Hyperledger Fabric, Ethereum, Bitcoin, etc is beneficial
  • Technical ability to learn Corda at a Consultant level and a Corda Certified Developer
  • Ability to solve technical problems and translate customer experience to actionable feedback for engineering
  • Ability to travel for client visits when COVID restrictions are lifted.

 

How We’re Handling Covid-19

We are extremely grateful to continue to grow as a company during these unprecedented times. Our #1 priority is the health, safety, and wellbeing of our current and future R3’ers. We want to share with you what we’re doing and what you can expect throughout our interview and on-boarding processes.

Since March, most R3’ers have been working remotely, although we have opened some key office locations global, with limited capacity for those that cannot work from home or need to come into the office.

As you go through the virtual interview process with us, please don’t worry if children or pets make a guest appearance. We understand these things happen- it’s real life after all! If we are fortunate enough to welcome you to the team, we’ll get a laptop couriered to you and get you set up virtually on your first day.  We also provide you with a “Work From Home” allowance to enable you to purchase some equipment to be more comfortable and productive.

We Have And Will Continue To Take Steps To Ease Some Of The Burden For Our R3’ers

We understand that Work From Home (WFH) life can be challenging in many ways, so some of the additional support measures we have in place include;

  • New Starter WFH allowance (as mentioned above) to get you setup to work productively at home
  • Additional access to wellbeing resources (as well as the support provided as part of your Vitality Private Medical) including a year’s free subscription to the Headspace app and modules on our Lessonly training platform from MindGym (including Goal getting, Stress Busters and Virtual Work)
  • We also have additional health and wellbeing resources available on our wiki pages when you join.

R3 may process the personal data collected or identified as being imported in accordance with R3’s Recruitment Privacy. Read the policy here. In particular, R3 will use the personal data provided for the purposes of processing your application for the role you have applied for, to assess your suitability for the role as well as to enter into a contract with you if you are successfully brought onto the R3 team.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.