Senior Order Operations Analyst

Collibra

Remote / United States of America
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 05/10/2021
  • Website: collibra.com
  • Company Address: 61 Broadway Suite 2401, New York, NY, 10006

About Collibra

Collibra is the Data Intelligence company. We accelerate trusted business outcomes by connecting the right data, insights, and algorithms to all Data Citizens. Our cloud-based platform connects IT and the business to build a data-driven culture for the digital enterprise. Global organizations choose Collibra to unlock the value of their data and turn it into a strategic, competitive asset.

Job Description

Collibra is looking for a Senior Order Operations & Deal Desk Analyst reporting to the Head of Business Operations. As part of the Deal Desk team, you will be in the middle of critical projects that will improve internal processes and help our customers. You will be a subject matter expert in the Order Management and Order Operations process. Helping to structure and close deals for the benefit of Collibra and our customers. You will be the first point of contact in the Quote-to-Cash (Q2C) process as well as the final approver to “close win” an opportunity. Living Collibra’s value of “Being the Customer’s Champion”, you will work closely with internal customers - the Sales Organization and assist them to ultimately close an opportunity that generates revenue for Collibra.

Sr. Order Operations / Deal Desk Analysts at Collibra are responsible for:

  • Accelerating deal cycles to close and maximize revenue by partnering with our Sales Reps and Regional Sales Leaders in proposal building, pricing, quote generation and opportunity management in the effort to structure profitable and compliant transactions
  • Review proposals/quotes and provide Sales with deal structure and pricing guidance/compliance to optimize profitability, meet strategic corporate goals, and accelerate deal closure
  • Provide proactive support, guidance and creative commercial solutions to the Sales team in order to help drive new deals as well as renewals / expansion opportunities, whilst being aware of relevant customer information, provisioning and current invoice
  • Approve CPQ quotes to ensure accuracy and completeness including close/win and license delivery
  • Assist sales on new technologies and processes to drive more efficient deal execution 

You Have:

  • Bachelor's degree and 3-5 years of Order Operations/Deal Desk experience working in the SaaS industry
  • Experience understanding detailed pricing models and strategies with an ability to analyze and recommend the best course of action for complex pricing situations, and able to problem solve and find amicable solutions
  • Experience with Salesforce.com and CPQ
  • Experience working with a Sales Organization in support capacity
  • Experience of working well with other cross-functional teams (Finance, Legal/Contracts, Product, Support) and influence as well as build relationships with these teams

You Are:

  • Accountable, with an ability to take ownership and solve problems
  • Self-motivated, able to work independently as well as contribute to a team with excellent communication and customer service
  • Detailed oriented and laser eye focus when reviewing quotes and order forms 
  • Demonstrate good judgement in solving problems as well as identifying problems in advance and proposing solutions
  • Able to work to tight deadlines in a fast-growing environment

Reporting to Collibra's Head of Business Operations, measures of success are:

  • Within your first month, you will be able to do first line quote approval, and close straight forward opportunities 
  • Within your third month, you will be able to close win all types of opportunities and provision licenses to customers
  • Within your sixth month, you will be able to work with various teams and a trusted advisor to the Sales team.

Benefits at Collibra:

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, giving back and allyship & belonging.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, carer’s leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: CollibraForGood, Unconscious Bias & Allyship training, Manager Racial Injustice training and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons - all of which you’re actively encouraged to use!

  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, development programs, employee rewards & recognition and more!
  • {Be}Together: Community and belonging with our ERGs and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more!), snacks, catered lunches and team offsites!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer - it’s directly tied to our core value, “open, direct, and kind”. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire, and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Related Jobs

Technical QA Engineer

Collibra - RemoteCzech Republic

Security QA Engineer

Collibra - RemoteCzech Republic

Security QA Engineer

Collibra - RemotePoland

Security QA Engineer

Collibra - Wroclaw, PL

Technical QA Engineer

Collibra - Wroclaw, PL
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.