Customer Support Specialist

Hudl

South Korea / Singapore
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/05/2021
  • Website: hudl.com
  • Company Address:

About Hudl

Hudl is changing the future of sports technology. We create software to help coaches win, athletes look like pros, and recruiters find more talent.

Job Description

We believe each moment in sports can change the plan, change the game and change lives. That’s why our mission is to build the world’s most powerful network of sports video and data to empower teams to make every moment count.

How? By hiring people around the world who want to help us support coaches, players, analysts, recruiters, teams, clubs and fans. Hudl customers use our products to capture video, analyze data, share highlights and a lot more. They stay ahead of the game with the latest technology and we help them achieve their goals.

As a Support Specialist you will be responsible for working directly with a multitude of clients from various sports and organizations across Asia, some of them playing in notable competitions such as  K-League and Korean Basketball League.  As a support team, our goal is to understand the challenges of our clients and help them make the most of our solutions. This role will be based in Korea or Singapore, with the opportunity to travel.

You Are

  • A problem solver. You love seeing the world through someone else's eyes in order to find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems. 
  • Eager. You are self-motivated, curious and keen to learn in order to help our clients achieve their goals. 
  • A confident communicator. You shine both on the phone and via email to best relay solutions with a clear approach and a human touch. Ensuring issues, with a varying degree of technical complexity, are resolved or elevated where required.
  • Flexible. You show composure and resilience in a fast-paced ever-changing environment. 
  • Bilingual. Fluent in Korean with conversational English.

You Will

  • Thrive on the front lines. You’ll answer calls and emails ranging from how-to questions to troubleshooting for products like Hudl, Hudl Sportscode, Wyscout or Volleymetrics. Showcasing your skills as a communicator and a trusted technological resource.
  • Listen. You’ll empathize with our customers and respond with creative solutions.
  • Help teams and athletes win. Our clients come to us to enhance their game - you’ll make sure they know how to use our products in the best way possible.
  • Collaborate. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.
  • Be adaptable. You’ll be available for our customers in their time of need, this includes game-days. You will be required to work some weekends in this role.

We Will

  • Trust you. It’s all about a healthy work-life balance, and we trust you to get your work done. The time of each member of our team is valued and our schedule reflects this.
  • Give you what you need. We’ll supply the environment and tools for success, allowing you to focus on professional growth and career development.  
  • Challenge you. You'll be surrounded by people equally committed to the company's success, allowing for constant collaboration.

Diversity at Hudl

Hudl is an equal opportunity employer.  We understand the power of diverse teams, celebrate differences and champion inclusion.

 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.