Account Manager - Strategic

Plaid

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/26/2021
  • Website: plaid.com
  • Company Address: 85 2nd street, San Francisco, CA, 94105

About Plaid

Plaid is focused on democratizing financial services through technology. We build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

We started out by building the technical infrastructure APIs that connect consumers, traditional financial institutions, and developers. Today, we add key insights to the data access we provide with our suite of analytics products and one in four Americans with a bank account now uses Plaid.

Job Description

At Plaid, our mission is to unlock financial freedom for everyone. Founded in 2012, we've helped tens of millions of consumers live a better financial life and thousands of developers build the new wave of financial technology. Our customers range from companies like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. To date, Plaid has raised $725M of capital from prominent venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. 
 
The Strategic Account Management team at Plaid leverages our deep technical, product, and industry knowledge to help our customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers. We believe that the way consumers and businesses interact with their finances will drastically improve in the next few years. Plaid is looking for an experienced customer-facing professional to manage and grow Plaid’s relationships with some of the most strategic, fast-paced, innovative, and high-growth companies. In this role, you will focus on our Scaled, High Potential, or Named accounts, depending on experience. 
 
The right candidate has the ability to build strong partnerships with their customers, be able to develop a deep understanding of their priorities, motives and key drivers, is solutions oriented, and has demonstrated success owning and growing strong, long-lasting customer relationships.  
 
You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management.  You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data.

What you'll do

  • Own overall relationship with assigned customers; identify and partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s
  • Lead key partnership initiatives including quarterly business reviews, ongoing checkpoints, and escalations as needed
  • Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications
  • Collaborate closely with Plaid’s implementation team to ensure customer application launches are timely and successful
  • Enable successful and consistent renewals, as well as identify and execute on new growth and upsell opportunities with customers
  • Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights

What excites us

  • Demonstrated relationship management experience; previous startup/tech experience is a strong plus
  • A strong business generalist with an acute technical acumen
  • Ability to effectively communicate and drive results with external and internal stakeholders
  • Interest in financial services and technical products; a high degree of intellectual curiosity 
 
 
Please review our Candidate Privacy Notice here.
 
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.