Technical Support Manager

Plaid

Salt Lake City, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/16/2021
  • Website: plaid.com
  • Company Address: 85 2nd street, San Francisco, CA, 94105

About Plaid

Plaid is focused on democratizing financial services through technology. We build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

We started out by building the technical infrastructure APIs that connect consumers, traditional financial institutions, and developers. Today, we add key insights to the data access we provide with our suite of analytics products and one in four Americans with a bank account now uses Plaid.

Job Description

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Today, thousands of companies such as Acorns, Stripe, and Venmo rely on Plaid to connect with the financial system; supporting millions of requests per day and thousands of bank integrations. Our goal is to give people more control over their finances and unlock financial freedom for everyone.
 
The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development and supporting them in their day-to-day work. The manager’s primary responsibilities are to help TSEs grow in their career and to ensure they and our customers are getting what they need to be successful.
 
Technical Support Managers work alongside their teams, interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.

What excites you

  • Serving as the voice of the customer and working with cross-functional partners to improve our products
  • Planning and fostering Support career growth
  • Meeting one-on-one with Support team members, providing regular, actionable feedback to them
  • Maintaining open communication channels within the Support team

What excites us

  • Servant-leadership mindset
  • Customer-first attitude with a strong sense of empathy
  • Familiarity with modern web services and APIs
  • Analytical and data-oriented approach to problem solving
  • Experience in people management
  • Impeccable written communication skills

Extra points for

  • Experience leading a technical support team
  • Software development experience and/or ability
 
 
Please review our Candidate Privacy Notice here.
 
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.