Internal Communications and Employer Brand Lead


New York City, NY, US / San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/26/2021
  • Website:
  • Company Address: 85 2nd street, San Francisco, CA, 94105

About Plaid

Plaid is focused on democratizing financial services through technology. We build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

We started out by building the technical infrastructure APIs that connect consumers, traditional financial institutions, and developers. Today, we add key insights to the data access we provide with our suite of analytics products and one in four Americans with a bank account now uses Plaid.

Job Description

At Plaid, our mission is to unlock financial freedom for everyone. Founded in 2012, we've helped tens of millions of consumers live a better financial life and thousands of developers build the new wave of financial technology. Our customers range from companies like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and PayPal. To date, Plaid has raised $725M of capital from prominent venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. 
As the internal communications and employer brand lead, you have a deep appreciation and drive for how a great brand starts from within.

What excites you

  • Manage our internal communications strategy, process, editorial calendar and programs, ensuring the most important messages get to our employees, that our employees know where to go for the information they need, and that our mission and values are woven into the DNA of our internal communications
  • Evaluate tools and systems to strengthen solutions for staying connected and information-sharing and define channel strategy for company-wide communications
  • Draft company-wide communications for executives, including emails and presentations
  • Create and communicate a differentiated employer brand, internally and externally, while amplifying our mission to attract the best talent to Plaid
  • Own and drive the content, channels, programs and campaigns to build our employer brand, including creating rich and creative content highlighting life at Plaid and our mission including videos, digital content, and awards
  • Be an ambassador for Plaid’s principles and employer brand across the organization, driving employee involvement and engagement as employer brand advocates

What excites us

  • 7-10 years internal communications and/or employer brand experience
  • Excellent verbal and written skills; ability to listen and collaborate effectively across teams
  • Strong attention to detail
  • Ability to remain flexible in a fast-paced environment
  • Experience turning complex topics into engaging content across various channels
  • Experience with change management and information dissemination across global offices
  • Experience presenting to executive audiences
  • Previous people management experience
  • Passionate about employee culture and experience
Please review our Candidate Privacy Notice here.
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.