Senior Customer Success Engineer

DataVisor

Mountain View, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/10/2021
  • Website: datavisor.com
  • Company Address: 967 N Shoreline Blvd, Mountain View, CA, 94043

About DataVisor

DataVisor is proud to protect the largest and most successful companies in the world from online fraud, digital risks, and sophisticated attacks with a transformational AI-powered platform.

Job Description

DataVisor is a next generation security company that utilizes industry leading unsupervised machine learning to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. Our solution is used by some of the largest internet properties in the world, including Pinterest, FedEx, AirAsia, Synchrony Financial, Tokopedia, Zomato and Ping An, to protect them from the ever-increasing risk of fraud.

DataVisor holds a rich product portfolio of AI as a platform and other SaaS products, such as feature platform, dEdge, rule engine, case management and dCube. Our award-winning software is powered by a team of world-class experts in big data, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Summary:

As a Senior Customer Success Engineer, (Sr. CSE), you are responsible for leveraging our state-of-art fraud detection SaaS products to solve our key clients’s fraud and risk problems. You provide technical solutions and consultative services of our state-of-art fraud detection SaaS products to a portfolio of Fortune 500 customers in FinTech, Banking, E-commerce industries. From managing detection system performance to debugging product issues, you are an expert who can provide technical guidance and share best practices with customers on using our Machine Learning models and Rules Engine to detect fraud and risks. You work cross-functionally with Engineering and Product teams to implement new ideas to our analytics solution.

Specific Job Duties:

  • Understand client use cases and define plans to achieve success criteria
  • Lead technical implementation of our machine learning and rules-based solutions
  • Manage product integration and solution adoption process for customers
  • Provide product support, escalation, and resolution of technical issues
  • Conduct and coordinate business reviews and presentations with clients
  • Drive product roadmap by communicating client feedback to internal teams
  • Attend meetups, events, and conferences as a technical ambassador

*** This role can be partially remote within US.

Requirements

  • One of the two below from banking, payment, social, or e-commerce industries:
    • 2+ years of experience in customer facing technical roles as technical account manager, customer success manager, solution engineer, or solution architect.
    • 2+ years of experience in fraud/risk management and fraud analytics, where machine learning models and/or rules are utilized for fraud prevention.
  • B.A./B.S. degree in a technical or analytical discipline
  • Excellent communication and presentation skills
  • Strong time and project management ability with focus to ensure deadlines are met
  • Coding and database experience (e.g. Python, Java, SQL) a plus

Benefits

Bonus, Stock options, 401k, Health Benefits

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.