Professional Services Specialist

Red Points

Barcelona, ES
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 04/30/2021
  • Website: redpoints.com
  • Company Address: Carrer de BerlĂ­n 38-48 1, 08029 Barcelona, Spain

About Red Points

Red Points protects your brand and content in the digital environment. We are able to do this through our proprietary technology which employs machine learning algorithms to scan the internet and identify all violations and infringements.

Job Description

Company Description

Red Points protects brands and content in the digital environment. 

We are a tech company, developing our own custom, high scale solution designed to scan the web in search of violations and infringements. In this process, we employ the help of cutting-edge technologies such as machine learning, image recognition. We also focus heavily on optimizations, parallelization, and scalability, enabling us to run millions of requests daily.

We then leverage our technical and legal expertise to ensure that all infringing data is removed or deindexed automatically. Finally, we provide full visibility and actionable intelligence to our clients through our real-time reporting tool.

Job Description

The Professional Services team is specialized in premium Brand Protection solutions. 

The main goal is to offer an integral and holistic Brand Protection solution to our Clients, mainly enterprise clients. 

In order to do so, Professional Services Team offers high-value services focused on the analysis and enforcement solutions to complex IP infringements and provides relevant information to help the Clients to improve their Brand Protection Strategy. 

The team collaborates with different Departments across the company to identify, create, execute and sell new services. 

As a Professional Services Specialist, you will contribute to the growth of the Department by executing enforcement actions to solve complex IP infringements; managing accounts; and supporting the team to create innovative solutions. 

You will:

  • Analyze of enterprise clients needs and define strategic plans to act against different complex IP infringements on e-commerce, Rogue Websites, and Social Media sites
  • Customer management
  • Support in the creation of new services to expand the Professional Services portfolio
  • Work closely with internal stakeholders (Customer Success, Operations, Product, Sales) in order to coordinate the services

Qualifications

You are:

  • Curious
  • Tech-savy
  • Organized
  • Multi-tasking
  • Results-oriented
  • Customer-centric approach
  • Proactivity
  • Team player

Requirements:

  • Studies: Law or Criminology degree; Intellectual Property studies would be an advantage
  • Strong professional communications skills, both written and verbal in English
  • Strong skills in Excel and PowerPoint
  • From two to three years of account management experience

Nice to have (They’re not necessary, but a plus!)

  • A "learn by doing" attitude
  • Background and/or knowledge of Intellectual Property, Brand Protection and New Technologies.

Additional Information

What we offer

  • A fun and fast-paced Startup environment with cool people, team buildings, free Nespresso and tea
  • Friday reduced working time 
  • A sunny office with a large terrace, based in the center of Barcelona
  • Private health insurance covered by the company 
  • Flexible Retribution
  • Gym membership to access all DIR gyms in Catalunya and selected YogaOne Centres in Barcelona for a ridiculous price

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.