Order Management Analyst

Modernizing Medicine

Boca Raton, FL, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/30/2021
  • Website: modmed.com
  • Company Address: 4850 Network Way, Suite 200, Boca Raton, FL, 33431

About Modernizing Medicine

Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Job Description

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry.  The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes.  We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring an Order Management Analyst to serve as our client’s liaison as accounts request to remove, reduce, or cancel a service. The Order Management Analyst reviews contracts, order forms, and other documentation specific to the client requests to ensure proper deprovisioning of services. The OMA will also work with various internal departments and 3rd party vendors to complete requests.

You may be a great fit for Modernizing Medicine's Order Management Analyst position IF…

  • You are an amazing and detail oriented problem-solver with exceptional customer service skills who thrives on going above and beyond client expectations
  • You are naturally curious and have the distinct ability to pick up software and contractual concepts easily
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time

The Role:

  • Accept and efficiently complete order from the queue using the company’s CRM, Salesforce
  • Accurately document the status of client requests and follow all SOPs ensuring the request and its status is transparent to all teams (Sales, Finance, Billing, Data Services, Legal, etc.)
  • Analyze and report key customer metrics and trends, including but not limited to customer churn, downgrades, and other key metrics
  • Initiate and maintain constant contact with client team members to proactively identify issues, risks, and opportunities
  • Provide professional, timely, and courteous responses to incoming inquiries
  • Review client contract terms and conditions for possible downgrade/cancellation of services
  • Reconcile customer accounts and negotiate credit/refund requests
  • Update software systems with client information such as modifying the authorized users on a customer’s account, URL name changes, customer cancellation codes, reasons, and termination dates
  • Work with the internal legal department on churn cases and track progress
  • Create ad hoc reports as requested by internal departments
  • Perform additional tasks as required to drive efficiencies in interactions with our internal and external customers

Skills & Requirements:

  • Bachelor’s degree highly preferred
  • Minimum of 3-5 years customer experience with a SaaS-based solution
  • Experience using Salesforce Lightning
  • Excellent written, verbal, and interpersonal communication skills
  • Polished phone presence and professional in-person demeanor
  • Highly detail oriented
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to thrive in a fast-paced, dynamic, and innovative environment
  • Ability to read and understand contractual terms; strong experience in redlining and negotiating agreements
  • Strong quantitative and analytical skills
  • Strong interest in healthcare technology
  • Proactive work ethic and team player with a positive attitude and independent thinker empowered to make decisions without immediate supervision

Modernizing Medicine Benefit Highlights:

  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups 
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.