Associate Customer Success Manager - EMEA

G2

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website: g2.com
  • Company Address: 20 N Upper Wacker Dr #1800, Chicago, IL

About G2

G2 is the world's leading B2B software and services review platform!

Until recently, selecting business software or services was difficult, risky and inherently biased. G2's real, verified user reviews help you objectively assess what's best for your business.

Leverage the crowd, limit your risk, and get what works!

Job Description

About G2
G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world’s leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.

About The Role

G2 is looking for a dedicated and experienced Associate Customer Success Manager who will be responsible for fostering relationships with key customers post-sale. This individual will be the point of contact for our customers to ensure their success and happiness with G2’s services. The Associate Customer Success Manager should be a spirited customer advocate with engaging communication skills and experience working with customers in the industry.

The role will be reporting into the Sr. Manager Operations EMEA and will be working closely with the Relationship Management team to ensure G2 customers get the most value from their investment.

Responsibilities

  • Advise customers on best methods to take full advantage of G2’s products
  • Form strong relationships with customers via email, phone and occasionally in person, and work to keep them fully engaged and supported throughout the relationship
  • Understand and anticipate customer’s need and goals; track customer progress on said goals and ensure they are supported
  • Partner with Relationship Managers to help drive a high renewal rate, by demonstrating value, increasing adoption, and identifying additional up-sell opportunities
  • Work cross-functionally to gather and report on customer satisfaction and feedback
  • Work internally to resolve any account issues
  • Travel on occasion to customer conferences

Requirements

  • You have 2+ years of experience in customer success or account management
  • You have experience working with customers in the technology or software industry
  • You have superior relationship building skills
  • You are detail oriented and have excellent project and time management skills
  • You have exceptional written and verbal communication skills with a high-level of professionalism
  • You have the ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
  • Making customers happy excites you


Why we love G2

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.