Director Deliverability Services - CRM

Zeta Global

New York City, NY, US / Boston, MA, US / Detroit, MI, US / Melville, NY, US / Denver, CO, US / Nashville, TN, US / Atlanta, GA, US / Minneapolis, MN, US / Dallas, TX, US / Chicago, IL, US / South Norwalk, CT, US / Washington, DC, US / Charlotte, NC, US / Phoenix, AZ, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 185 Madison Avenue 5th Floor, New York, NY, 10016

About Zeta Global

Zeta Global is a data-powered marketing technology company that combines the industry’s third largest data set (2.4B+ identities) with results-driven AI to unlock consumer intent, personalize experiences and drive customer acquisition, retention and growth.

Job Description

The Director of Deliverability is responsible for all aspects of Deliverability Services for Zeta Global CRM. The primary focus is the delivery and deliverability of bulk and real-time mail including, marketing and transactional streams. Responsibilities include providing consulting to account teams and clients on delivery and data quality, recipient engagement, and overall program performance and reputation.

This role includes management of a geographically dispersed Deliverability team; defining of Deliverability products and services; creation and presentation of sales materials; consulting engagements with Zeta clients; client management of paid Deliverability services; representation of Zeta in industry groups (ex: ESPC); training of other Zeta teams on Deliverability topics and sales strategies; communication of Zeta’s Point of View on changes, issues, and other topics in the Deliverability industry; and collaboration with other Zeta teams to help ensure the best Deliverability results possible for Zeta’s customers including collaboration with support teams to ensure best-in-class delivery and throughput with ZMP.

The Director of Deliverability leads the Deliverability Team so that the group provides sound operational and strategic guidance to optimize client email performance and deliverability success. The Director of Deliverability is a subject matter expert on maximizing the effectiveness of their email campaigns in terms of sending rate, % delivered, inbox placement, and reputation by maximizing consumer engagement. The Director of Deliverability is a subject matter expert on technical aspects of email deployment and system requirements needed to maximize and ensure delivery as specified by best practices and ISP requirements.

Needed: A leader, manager, and Deliverability Subject Matter Expert with strong communication and time management skills, who possesses the ability to work with a geographically dispersed team and clients.


Duties and Responsibilities

  • Manages the Deliverability Team in all respects, from hiring to ensuring that SLA’s are met, onboarding clients and strategic advice
  • Provides strategic guidance and recommendations to account teams and clients on improving email deliverability and recipient engagement, improving program performance, best practices
  • Participates and manages relationships with Deliverability industry groups and email coalitions
  • Creates process and industry documentation for internal and external consumption
  • Leads in streamlining current deliverability process, creating new processes for monitoring and onboarding, and ensuring minimum requirements according to best practices around sending infrastructure as well as creating new services and tools for Deliverability
  • Proactive in gaining knowledge of new industry trends, emerging technology, ISP treatment of commercial email, industry groups, and recipient behavior
  • Comfortable with client-facing role responsibilities and presentations both remote or in person
  • Defines, communicates, and promotes Zeta’s Deliverability services and products
  • Coordinate and collaborates with Account teams, Product Management, System Support, and Sales to ensure best-in-class Deliverability strategies, product performance, and product roadmap
  • Manage 3rd party partners to create value-added services that improve and/or enhance Deliverability for clients
  • Engage the privacy and legal teams to identify or solve potential client issues and next steps as well as potential AUP policy changes
  • Audit Zeta’s platform to ensure its sending technology meets ISP requirements and is flexing with the ever changing Deliverability landscape including retry formulas, concurrent connections, throughput, mail deferrals, implementation settings, header definitions (list-unsub, HELO, etc.), naming conventions, authentication protocols and security layers
  • Partner with the Deliverability Team in all aspects of BAU activities including monitoring system, network, and client performance as well as ISP performance to identify early problems/trends and investigating, diagnosing, and resolving Deliverability issues and escalations


  • Adapts style and tactics to fit situation
  • Builds trust through written and spoken communication
  • Holds the ability to express ideas and instructions clearly and effectively
  • Demonstrates critical thinking/problem solving analysis skills
  • Authors documents and presentations for prospects, clients, and the industry
  • Comfortable when speaking and presenting to large groups


  • Advocates for the team’s learning and promotion
  • Continues to support an open culture to promote and support personal growth and work-life balance
  • Balances team and personal achievement
  • Gives and receives constructive feedback appropriately
  • Acts proactively without prompting by Leadership team, partners and/or customers
  • Leads in the identification and resolution of conflict
  • Hires, leads, and manages a team of professionals who are critical to Zeta’s success

Supervisory Responsibilities

This position has a team with a target size of 9 direct reports and will mentor the team and less experienced associates in the role. Dotted line responsibility for off-shore Deliverability team.



  • Proficient in multiple email deliverability tools, products, and services
  • Deep knowledge of the email marketing industry – ESP’s, ISP’s, government regulations/laws (CAN-SPAM, CASL, GDPR, etc.), email marketing best practices, email content’s impact on deliverability, data hygiene, underlying technology/protocols used to send and authenticate email (SMTP, TCP/IP, SPF, DKIM, DMARC)
  • Excellent written and verbal communications
  • Proven interpersonal skills in dealing with associates, management, account executives and other outside teams
  • Demonstrated success coordinating or managing projects to completion
  • Troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation)
  • High standards of accuracy and aptitude for detail-oriented work
  • Strong time management skills
  • Self-starter with excellent teamwork skills, including ability to work with a geographically dispersed team


  • Experience providing services with a company that offers an ESP marketing platform
  • Minimum of 7+ years of experience within online/email marketing space
  • Minimum of 5+ years of experience within email deliverability space


About Zeta Global
Zeta Global is a  data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.


Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.