• Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/09/2021
  • Website: cambridgesatchel.com
  • Company Address:

About The Cambridge Satchel Company

The Cambridge Satchel Company is a made-in-Britain leather goods brand and maker of the original and best handmade satchels.

Job Description

Support the Management team in driving sales and maximising opportunities in the store whilst working together to meet targets.

Inspire the team to deliver a high standard of customer service, ensuring that every customer receives the best possible experience during his or her visit.

Working within a team you will be accountable for supporting all members, training colleagues and keeping within company guidelines and procedures.

Key Responsibilities

  • Provide excellent service in store making sure that it is delivered from every member of staff
  • Understand store targets and strive to exceed them on each week and month
  • Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
  • Manage the team to keep a high performance through individual and store sales
  • Support and challenge the team to keep building customer relations and deliver perfect service
  • Build relationships within the team and throughout the company
  • Inspire teamwork and motivate staff to ensure good morale
  • Lead by example, ensuring the team are brand ambassadors
  • Assist with store reports and provide analysis of sales and customers
  • Maintain confidentiality of financial reports, targets and product
  • Identify key lines and use VM guides to ensure maximised sales opportunities
  • Maintain high standards on the floor at all times
  • Keep the store at its most commercial appropriate to the guidelines
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty.
  • Follow company banking and cash handling procedures and be responsible for the security thereof
  • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements
  • Maintain a professional attitude at all times
  • Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.

Personal requirements

  • Be passionate about The Cambridge Satchel Company and product
  • Have exceptional standards of customer service
  • Be a Brand Ambassador in both behaviours and grooming
  • Strong leadership skills
  • Organised and motivated
  • Confident, enthusiastic and energetic
  • Ability to prioritise and meet deadlines
To apply for this position, please email Freddie Hedges

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.