Senior Software Engineer, Telecom


United States of America / Remote
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/08/2021
  • Website:
  • Company Address: 801 N. Brand Blvd. Suite 908, Glendale, CA, 91203

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and increase sales. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks.

Job Description

ServiceTitan is looking for a Senior Software Engineer with telecom industry experience to help us build the next generation of our platform. This is an exciting role for an engineer to work on the voice and messaging components of our product. We build for product excellence, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in perfect company!

You will be primarily responsible for designing and implementing new features for the telephony and messaging platform components that are used as part of our product. This will primarily involve working in C# with some Javascript. You will work with Product, Design, and Quality Assurance to develop scalable, rock-solid, production ready features. You will be expected to iterate rapidly while delivering high-quality output.

As our Senior Software Engineer, you will: 

  • Architect, design, and implement telecom and messaging feature functionality.

  • Work with product managers, designers, and engineers to prototype and implement product features.

  • Communicate effectively with other engineers, product managers, customers, and partners.

  • 70% development  / 30% working on requirements, mentorship, supervision.

To be successful in this role, you'll need: 

  • 5+ years of industry experience
  • 3+ years of experience designing and implementing telecom and SMS / MMS functionality

  • Expert-level knowledge of:

    • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)

    • Experience creating or maintaining JSON Web APIs backed by relational databases in any strongly-typed back end development framework. Should be comfortable with MVC, Dependency Injection and ORM concepts

    • Telecom industry best practices for SIP-centric applications and telecom application development

  • Experience building and maintaining complex web applications

  • Experience with core, framework agnostic JavaScript

  • Experience with Javascript SPA client-side frameworks (React, Angular, etc) is a large plus

  • Experience with TypeScript is a plus

  • Experience with SIP.js or another client-side SIP framework is a large plus

  • Experience with Freeswitch is a large plus

  • Ability to use a data-driven approach for product decisions.

  • Strong communication and technical writing skills

  • Experience with Git, unit testing, debugging, profiling, Visual Studio, JIRA, and other tools that are typically used by developers on Microsoft technology stack

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

Related Jobs

Associate Customer Success Manager

ServiceTitan - Yerevan, AM

Channel Manager, Programmatic Display and Video

ServiceTitan - Glendale, CA, US

Corporate Sales Engineer

ServiceTitan - Glendale, CA, USAtlanta, GA, US

Customer Success Manager, ServicePro

ServiceTitan - United States of AmericaRemote

Customer Support Advocate, ServicePro

ServiceTitan - Yerevan, AM
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.