Customer Service Representative - French

Vestiaire Collective

Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/08/2021
  • Website: vestiairecollective.com
  • Company Address: 47 rue Louise Michel, Paris, 92300

About Vestiaire Collective

Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others wardrobes.

Job Description

At Vestiaire Collective, we are committed to delivering the best experience for our loyal community of buyers and sellers. We are growing our team and our business into a global brand and the leaders in circularity in fashion. We want everyone we work with to be change-makers, to think differently, and to innovate without compromise.

 Vestiaire Collective is looking for a Customer Service Representative to join our Paris team.

About the role:

The Customer Service Representative, deals with requests from Vestiaire Collective users from all over the world (questions, complaints, information). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the brand, with the aim of satisfaction and loyalty.

Role description:

    Answer to requests and complaints from customers and prospects of Vestiaire Collective, mainly by email and chat but sometimes verbally.
    Understand the problems and needs of customers and provide a relevant and personalized response until complete resolution.
    Represent Vestiaire Collective through impeccable written and oral expression, an appropriate tone and an empathetic attitude.
    Bring ideas for continuous improvement to increase customer satisfaction.

Qualities:

    At least two years of successful experience in Customer Service.
    Passionate about the world of fashion and luxury, you understand the customer requirements of the sector.
    Perfect command of written and spoken English and French.
    Excellent interpersonal skills, sense of service and teamwork.
    Flexibility, reactivity and ability to adapt your work to peaks in activity.
    Rigor and organizational skills.

 Role details:

    A 6-month contract based in Paris
    Monday to Saturday, full time role 9am - 5pm or 10am - 6pm

What we offer

    An exciting job in our Paris office where you will be able to express your creativity and potential
    The possibility to work with a dynamic and multidisciplinary team

Next step

If you are ready to join our fast-paced company, apply below! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.


About Vestiaire Collective

It all comes down to one important question: Why should so many great fashion items remain unworn in people’s wardrobes?

Vestiaire Collective is a global platform that connects millions of buyers and sellers of desirable pre-loved fashion. We are global: our headquarters are in Paris and we have satellite offices in New York City, Toucoing, Berlin and Hong Kong.

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.