Solution Architect

Coursedog

New York City, NY, US / Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/08/2021
  • Website: coursedog.com
  • Company Address: , New york, NY

About Coursedog

SaaS platform that eliminates the manual work in class scheduling for universities. Partnered with 8 universities including Columbia Law School and BYU.

Job Description

Coursedog is a Y Combinator and seed-backed startup that is disrupting the Higher Education software landscape. We partner with over 45 universities, including Columbia and UCLA, to help them optimize their course scheduling processes. Today we are building an all-in-one resource planning platform to help Higher Education innovate and drive student success.

We are looking for someone to join our Customer Success Team who we can count on to:

  • Own: Run partner and client facing conversations about technical integrations.
  • Call external APIs to perform data review, examine data structures for potential issues and manipulate CSV and JSON Data.
  • Work directly with clients to improve their experience and turn insights into actionable product feedback.
  • Be responsible for user acceptance testing
  • Own all aspects of the client technical onboarding experience from point of sales handoff through to maintenance

Collaborate: Work with our Vice President and Director of Customer Success to improve our system integrations and own our go-lives.

Expectations: Deep product knowledge, deep API expertise, the ins and outs of Higher Education, and customer service skills, QA mindset, strong technical and oral communication

Achieve: Data quality/product improvements, improve time to integration, drive customer experience, raise NPS scores, improve our internal toolset

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.