Job Description
Background
Have you ever been online trying to pay a bill, and thought to yourself: “why are you making it so hard to give you my money?” This the problem we’ve solved for over 2,000 companies across multiple verticals – primarily utilities, local government, insurance, and consumer finance organizations.
InvoiceCloud is a fintech solution leading the digital transformation of legacy industries. Our mission is to bring the Fortune 50 payment experience (i.e. when you’re online paying your AMEX bill or going through the Amazon.com checkout process) to organizations who seek to drive better customer engagement, lower costs, and transform how they engage with their customers.
InvoiceCloud is part of EngageSmart, a vertical solutions company raising the standard for the everyday, essential tasks and services that are the building blocks for great customer relationships. We believe that every time someone says “isn’t should be this hard,” they are right.
Our unique and innovative technology combined with our relentless focus on customer success has created incredible growth. Invoice Cloud was #902 on the 2018 Inc 5000 list, with a 3-year growth of 550%.
Mission
Invoice Cloud is a partner-first organization. We drive over 80% of our annual revenue through partner channels that include revenue share and co-sell models.
Reporting to the Salesforce Administrator, the Junior Salesforce Administrator will play a crucial role in ensuring our enterprise B2B Salesforce platform operates efficiently and directly assist our 175+ users from departments including Sales, Marketing, Customer Success, Client Services, and Implementations.
What You’ll Do:
First 30 Days
- Learn how the various departments utilize the Salesforce platform.
- Alongside the Salesforce Administrator, start addressing requests such as password resets and creating new fields.
- Become familiar with our Salesforce automations including Process Builders and Flows.
First 60 Days
- Independently handle front line requests to the Salesforce Team including creating new users, updating page layouts, and adding new fields.
- Demonstrate a knowledge of the data structure in Salesforce and build reports and/or dashboards.
- Begin working with other software that integrates with Salesforce including our marketing automation platform.
First 90 Days
- Host introductory Salesforce training for new users.
- Assist the Salesforce Administrator in maintaining Process Builders, Workflow Rules, and Flows.
- Able to manage Salesforce Case queue and re-assign Cases as necessary.
What We Seek:
- 1-3 years of experience in Salesforce administration preferably in the B2B space
- Exceptional communication skills, both written and verbal with technical and non-technical team members
- Ability to work independently as well as part of a team on multiple tasks at once
- Analytical and problem-solving skills with strong attention to details
- Bachelor's Degree
Invoice Cloud is an Equal Opportunity Employer.
Invoice Cloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
