Korean Speaking Customer Service Advisor

The Hut Group

Rudheath, England, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/07/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences, and we are hungry for more.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. A group of over 4,000 diverse, smart thinkers – our people are unquestionably our strength. An environment that empowers our people to achieve their full potential, creating innovative digital experiences that deliver results. Our culture is one of a kind, recognising great achievement with great reward.

Role Summary:

Customer Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that any complaints and queries are resolved quickly. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, Illamasqua, Coggles and Pro Bike Kit.

We want all of our employees to be passionate about the brands they work for, so we provide on-going training to develop product knowledge and confidence.

If you enjoy providing excellent customer service and have a great attention to detail, you would be an ideal candidate to join our expanding customer service team!

Requirements

What will I be doing?

    Working within the International Customer Service Team responding to customer’s queries mainly via messaging platforms (Apple Business Chat / WhatsApp) and email
    Handling overflow contacts from the UK team
    Responding to queries received via Social Media if required
    Assisting with quality scoring
    Occasional translations may be required
    Striving for first time resolution


Required skills and experience

    Fluency in language both written and spoken is essential
    Candidate must also be fluent in English
    Professional and friendly telephone manner
    Attention to detail
    Excellent listening skills
    Flexible, reliable and trustworthy
    Able to work under pressure
    Must have a work Permit in place

Benefits

Please note - this role is starting around October 2020

Hours: 42.5

Location: Northwich, CW9 7RA

Salary: Competitive + Quarterly Bonus + Sales Commission

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.