Product Technical Writer

Cognism

Cape Town, ZA
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/06/2021
  • Website: www.cognism.com
  • Company Address:

About Cognism

Cognism provides a b2b go-to-market (GTM) intelligence software platform that enables sales and marketing teams to become better at identifying sales leads and executing on them. The product can also be directly integrated into existing CRM solutions. Unlike social networks for professionals, Cognism provides highly specific contact details and various means for interaction.

Job Description

About Us

Cognism is an all-in-one marketing and sales acceleration solution. We use artificial intelligence and machine learning to provide organizations with a compliant way to generate leads and enrich their data. Our services are proven to help B2B organisations visualise, identify and engage their next best business opportunity.

We have been awarded as one of the LinkedIn 2020 Top 10 Startups to work in!

 

Role Purpose

As a Product Technical Writer at Cognism, you will work with product managers, customer support and software engineers to develop high-quality documentation that meets customer needs and supports successful product use. The documentation you create will also support other content-producers in the organisation as they create their own content deliverables.

You will apply solid writing and technical skills to produce complete, accurate, usable documentation for the appropriate audiences. This includes ensuring that users can find the information they need quickly and efficiently; meeting project deadlines and requirements; and using all appropriate documentation standards, processes, tools, and quality measures.

 

Responsibilities

  • Research, outline, write, and edit new and existing product documentation which is customer-facing.
  • Monitor and prioritise product documentation in order to improve the customer experience.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
  • Write user-friendly content which meets the needs of the target audience, turning insights language that sets our users up for success.
  • Independently gather information from subject matter experts to develop, organise, and write procedure manuals, technical specifications, and process documentation.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Requirements

  • Very strong written skills with clear and concise English.
  • Good understanding of software engineering and technical concepts.
  • Good communications skills to coordinate different departments.
  • Interest in SaaS products.

Benefits

  • A competitive salary and overall benefits package
  • 20 days’ holiday allowance plus all the usual local public holidays
  • Access to mental health and therapy support services through Spill
  • A generous monthly Wellbeing Allowance
  • Monthly contribution to a Medical Aid plan of your own choice
  • Access to a remote GP service during these tricky times
  • Flexible working options relating to core hours and location
  • The chance to grow with us and play a key role in our success story

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.