Customer Service Representative

The Hut Group

Victoria, AU
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/06/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

The Hut Group is one of the fastest growing online retailers on the planet. We’re an ideas-led tech company that’s always had a desire to break out of conventions. Ambition that has established us as a leader in the Beauty and Wellness spaces, and now we’re going beyond. Our culture is fast-paced and risk-taking, we like to move twice as fast as any normal person thinks is reasonable. Over a decade of building and growing brands in the Beauty and Wellness sectors, across over 140 markets. We specialise in creating brilliant digital brand experiences with our unique end-to-end approach to ecommerce, our THG Ingenuity enables brands to grow at scale while driving unrivalled value and continuous performance.

Our culture celebrates original thinkers, tech pioneers and skilled technologists. Our global success relies on more than 7,000 people and the fusion of skills, talent and ambition they bring from all around the world. Be supported by our in-house THG Medical & Wellbeing teams to keep you at your best.

We want you to reach your potential and we’ll do everything we can to help you get there. We’ll give you the freedom to manage your own professional development as well as the tools, advice and support you need to succeed. As a global powerhouse, pushing limits, breaking boundaries and making an impact is the norm. At THG, you’ll be part of this and more.

http://awardviewer.fwo.gov.au/award/show/MA000023#P228_16285

Role Summary:

Customer Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that any complaints and queries are resolved quickly. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, Illamasqua, Coggles and Pro Bike Kit.

We want all of our employees to be passionate about the brands they work for, so we provide on-going training to develop product knowledge and confidence. We are looking for sales driven individuals with a passion for customer service.

If you enjoy providing excellent customer service and have a great attention to detail, you would be an ideal candidate to join our expanding customer service team!

Requirements

What will I be doing?

    Responding to customer’s queries via telephone and email
    Working to department targets
    Maintaining a high level of quality on each call or contact
    Striving for first time resolution

Required skills and experience:

    Confident communicator
    Professional and friendly telephone manner
    Excellent listening skills
    Attention to detail
    Flexible
    Punctual/ reliable
    Calm and patient
    Able to work under pressure

Requirement: Permanent residency (PR) or AU citizen
Benefits

    Competitive salary
    Company bonus scheme
    Employee discounts

Hours: 38

Location: 15 Kimpton Way, Altona VIC 3018

Salary: Competitive + Quarterly Bonus

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.